Help Desk Technician

Sinai Residences•Boca Raton, FL

8d•Onsite

About The Position

The Help Desk Technician provides frontline technical support to employees and residents by troubleshooting hardware, software, networking, telephone, printer, mobile device, and audiovisual equipment issues. This role is responsible for responding to service requests, documenting and resolving technical issues, preparing and deploying equipment, maintaining asset records, and supporting IT projects and system improvements. The technician delivers courteous, patient, and professional customer service while helping ensure technology remains secure, reliable, and accessible throughout the organization. This position also partners closely with the IT Director by reporting on technical asset status, monitoring endpoint health, supporting infrastructure improvements, and assisting during emergency situations.

Requirements

3–4 years of Help Desk or end-user IT support experience.
Strong experience supporting Windows enterprise environments.
Experience administering Microsoft 365, including Teams, OneDrive, and SharePoint.
Experience with Active Directory user administration.
Knowledge of Microsoft Office applications and Windows operating systems.
Experience with hardware imaging, deployment, configuration, and troubleshooting.
Experience supporting desktops, laptops, monitors, printers, peripherals, iPhone, and Android devices.
Experience with Help Desk ticketing systems.
Knowledge of print services and user account management.
Strong troubleshooting and problem-solving skills.
Excellent customer service and communication skills with the ability to support both employees and senior residents in person and over the phone.
Exceptional organizational skills, attention to detail, and follow-through.

Nice To Haves

IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent.
Experience working in healthcare, hospitality, or senior living environments.

Responsibilities

Serve as the first point of contact for Help Desk support for approximately 400 employees and Sinai residents.
Record, track, troubleshoot, and resolve Help Desk requests, escalating issues or coordinating with vendors as needed.
Diagnose and resolve computer, hardware, software, printer, telephone, network, and connectivity issues.
Provide in-person technical support and user training for staff and residents, including regularly scheduled Resident IT Clinics.
Install, configure, and maintain enterprise software, operating systems, and business applications.
Support desktops, laptops, printers, peripherals, VoIP phones, mobile devices, and audiovisual equipment.
Configure and deploy new computers and technology equipment.
Create and maintain workstation images for efficient deployment.
Administer Microsoft Active Directory and Microsoft 365 user accounts, including Teams, OneDrive, and SharePoint.
Maintain accurate IT asset inventory and documentation.
Monitor endpoint management and remote monitoring systems to proactively identify and resolve issues.
Assist with new system implementations, hardware upgrades, software deployments, patches, and system improvements.
Participate in emergency IT support and business continuity efforts when needed.