Help Desk Technician

Financial Independence Group • Cornelius, NC

7d

About The Position

The Help Desk Technician will be responsible for providing technical support to end-users, troubleshooting software and hardware issues, and escalating complex problems to appropriate resources. This role involves providing excellent customer service, maintaining accurate documentation of incidents, and resolving technical issues in a timely and efficient manner.

Requirements

• Excellent knowledge of Microsoft Windows and Office Suite, hardware and software installation, configuration, and troubleshooting
• Familiarity with networking protocols and concepts, including TCP/IP, DNS, DHCP, and VPN
• Strong problem-solving and analytical skills
• Good communication and interpersonal skills
• Ability to work independently and as part of a team

Nice To Haves

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Associate's or Bachelor's degree in Information Technology or a related field is preferred

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to software, hardware, and network problems
• Respond to help desk tickets, emails, and phone calls in a timely manner
• Identify and escalate high-priority issues to appropriate resources
• Install, configure, and maintain software and hardware components
• Perform software and hardware upgrades and patches
• Create and maintain documentation of technical procedures and solutions
• Provide end-user training and support
• Maintain accurate and up-to-date records of incidents and solutions
• Stay up-to-date with emerging technologies and industry trends
• Maintain a high level of customer service at all times
• Setting up and maintaining user accounts in Active Directory
• Managing assets and inventory

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level