Help Desk Technician

VTech Dealer IT

8d • Remote

About The Position

We are seeking a Help Desk Technician with excellent English language skills (written and verbal) to join our team. The ideal candidate will have a minimum of 3 years of IT Help Desk or Systems Administrator experience and a strong working knowledge of various IT systems and software. This role involves providing technical support, troubleshooting hardware and software issues, and ensuring customer satisfaction. The position is open to candidates located in Colombia.

Requirements

• Excellent command of the English language (Written and verbal)
• Minimum 3 years of IT Help Desk or Systems admin experience
• Working Knowledge of Microsoft 365
• Working Knowledge of Windows Operating Systems
• Working Knowledge of Desktop Troubleshooting
• Working Knowledge of Active Directory
• Working Knowledge of DNS
• Working Knowledge of DHCP
• Working Knowledge of File Servers
• General software installation, and troubleshooting
• DMS setup and troubleshooting
• Printers and print servers
• Fax
• VPN
• Cisco
• Networking
• Wireless
• Remote Monitoring, and Management software
• Web Filtering

Nice To Haves

• Knowledge of Dealer Management Systems like CDK, DealerTrack, Reynolds & Reynolds
• Knowledge of other common auto dealership software
• Degree in Computer Science, Information Technology, or related fields
• Microsoft certifications
• Cisco Certifications

Responsibilities

• Taking support calls and providing customer service
• Troubleshooting issues and providing ticket creation/progress updates
• Assisting in documenting and recommending day-to-day fixes to end-users and team members
• Providing excellent customer service and technical support to customers, resolving their issues to their satisfaction
• Troubleshooting Hardware, PCs, servers, WIFI and Networking equipment, etc.
• Coordinating with other support technicians to resolve client issues
• Updating Tickets and projects in the ticketing system
• Monitoring assigned tickets and keeping the team and clients informed
• Providing other support as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree