Technology Service Management Specialist, BlueOval Battery Park Michigan

Ford Motor • Marshall, MI

6d • Hybrid

About The Position

Responsible for managing, securing, and deploying organization's client endpoints (laptops, mobile devices, virtual desktops). Utilize Microsoft Intune or similar MDM tools to oversee Mobile Device/Application Management (MDM/MAM), enforce security baselines, and automate software and OS deployment to maintain a productive and secure IT environment.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 5+ years of experience as a Microsoft Intune Administrator or in a similar endpoint management role.
• Deep understanding of Microsoft Intune and the Microsoft Endpoint Manager suite.
• Experience with multi-platform device management (Windows, iOS, macOS).
• Strong knowledge of Microsoft Entra ID, Conditional Access, and related security concepts.

Nice To Haves

• Familiarity with PowerShell for scripting and automation is a plus.

Responsibilities

• Create, configure, and deploy device configuration profiles for Windows, iOS/iPadOS, and macOS devices to enforce company settings and standards.
• Manage device enrollment, including corporate-owned and bring-your-own-device (BYOD) scenarios.
• Utilize Windows Autopilot for a modern, zero-touch deployment experience for new Windows devices.
• Develop and implement security and compliance policies to protect corporate data and resources.
• Enforce security baselines, such as password complexity, device encryption, and firewall settings.
• Monitor device compliance status and work to remediate non-compliant devices.
• Deploy, update, and manage applications (LOB, Store apps, and apps) for various device platforms.
• Create and enforce App Protection Policies (APP) to control how data is used within mobile applications.
• Monitor the health and compliance of devices through the Microsoft Intune admin center.
• Generate and analyze reports on device status, policy compliance, and application deployment.
• Identify and troubleshoot issues related to device management, enrollment, and policy enforcement.
• Work with other IT and security teams to ensure Intune integrates seamlessly with other services like Microsoft Entra ID (formerly Azure Active Directory) and Microsoft Defender for Endpoint.
• Provide advanced-level support and troubleshooting for Intune-related issues.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level