Customer Quality Engineering Specialist, BlueOval Battery Park Michigan

Ford Motor • Marshall, MI

20h • Onsite

About The Position

The Customer Quality Engineer (CQE) is the primary advocate for the customer within the BOBM Battery Pack Assembly plant. This role leads the Problem Resolving Team (PRT) in identifying, analyzing, and resolving complex quality issues that reach Vehicle Operations (VO) or the field (Warranty). The CQE bridges the gap between manufacturing, design, and suppliers to ensure that every battery pack meets the highest standards of safety and performance, driving a "Zero Defect" and "No Faults Forward" culture. This position is a range of salary grades 6-8 and ranges from $74,300-$166,200. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Requirements

• Bachelor’s degree in engineering (Electrical, Mechanical, or Materials Science preferred).
• 3–5 years of experience in Quality, Design, or Manufacturing Engineering (Automotive or Battery industry preferred).
• Proficiency in FMEA, SPC, MSA, and APQP.
• Familiarity with Ford-specific quality systems (GSDB, AWS, CQIS) and PRT/ECB processes.
• Ability to use statistical software (Minitab or JMP) to analyze warranty and production data.
• A relentless focus on protecting the end-user and the Ford brand.
• Ability to translate complex technical battery failures into clear, actionable summaries for non-technical stakeholders.
• Ability to drive accountability across Design, Supplier Quality, and Production teams.
• Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Nice To Haves

• Master's degree in engineering (Electrical, Mechanical, or Materials Science preferred)
• Expertise in 8D Problem Solving, Six Sigma, and Root Cause Analysis.
• Strong understanding of Lithium-ion battery technology, high-voltage safety, and Battery Management Systems (BMS).
• Proven ability to lead cross-functional teams under high-pressure, "line-down" scenarios.
• Six Sigma Black Belt certification, or ASQ certification (CQE).

Responsibilities

• Act as the primary point of contact for Vehicle Operations (VO) plants regarding battery pack quality concerns.
• Monitor and analyze field warranty data to identify emerging trends and failure modes; lead investigations into high-impact "Time-In-Service" (TIS) failures.
• Coordinate and lead "Vehicle Pulls" and physical inspections of battery packs at VO plants or in the field to characterize issues.
• Drive the resolution of VO and Field concerns by collaborating with Product Development (PD), Plant Engineering, and Suppliers.
• Lead and facilitate the Battery Pack Problem Resolving Team (PRT) meetings, ensuring a disciplined approach to the 8D process.
• Conduct in-depth technical investigations into complex issues involving battery chemistry, electrical systems (BMS), and mechanical assembly.
• Support the Engineering Change Board (ECB) by assessing the quality impact of proposed design or process changes on the customer experience.
• Interpret complex data sets (e.g., end-of-line test results, SPC, and telematics data) to pinpoint the origin of defects.
• Coordinate immediate containment actions, including Dock Holds and Special Checks, to prevent non-conforming material from reaching the customer.
• Lead the technical justification and clearing process for plant stop-ships and quality holds.
• Ensure that Permanent Corrective Actions (PCAs) are verified and that "clean points" are clearly communicated to downstream customers.
• Prepare and present technical reports for the Plant Quality Review (PQR) and executive leadership.
• Manage and maintain high-quality documentation for Customer 8Ds, Outgoing Dock Audits, and First Time Through (FTT) metrics.
• Ensure all problem-solving activities follow Ford TDM (Time and Data Management) standards.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level