Technology Sales Enablement Manager

Join the Imagine team•Shakopee, MN

1d•Hybrid

About The Position

This role will support the team with Imagine Dotti (print management software solution) technology platform introductions, capabilities, demonstrations, and customer requirements through successful onboarding and transition to ongoing support. This position follows a hybrid work model (remote and onsite). Candidates must be able to work onsite at either our Twin Cities, Charlotte, or Grayslake location as required.

Requirements

Bachelor's degree or high school diploma/GED + 4 years of work experience
7+ years of experience in customer engagement, solutions engineering, professional services, or implementation roles within a software or SaaS environment.
Proven success supporting customers across the presale to post sale lifecycle.
Demonstrated experience leading product demos, onboarding initiatives, or implementation programs for enterprise or midmarket customers.
Strong presentation and training skills creation and delivery experience
Ability to understand customer needs and articulate how the technology meets those needs?
Ability to adapt to product changes / change management
Willingness to learn and stay updated on new client feature developments?
Strong interpersonal skills for building and maintaining relationships with customers and internal teams?
Analytical thinking and troubleshooting skills?
Ability to work collaboratively with sales teams, product managers, and other departments?
Team player with a willingness to share knowledge and support colleagues?
Ability to effectively communicate and drive results with customers?

Nice To Haves

8+ years of experience in customer engagement, solutions engineering, professional services, or implementation roles within a software or SaaS environment.
Experience in the print, fulfillment and/or manufacturing industry

Responsibilities

Partner with Sales to support presales discovery, solution positioning, and requirement validation.
Act as a SME and liaison between customers and internal teams (Sales, Product, Support).
Lead product demonstrations tailored to customer use cases, workflows, and business objectives
Partner with the Product team to identify client solution needs around technology gaps and/or enhancements required for system implementation.
Use knowledge of product offerings to advise and support sales teams with technology pricing decisions and SOW structure.
Train users as required (internal and external) on how to input and maintain data in the system through written materials, in-person, or virtual training.
Identify adoption risks early and proactively address them interdepartmentally.
Capture and communicate customer feedback to inform product roadmap and enhancements.
Contribute to the development of sales support materials, demo assets, and client best practices.
Develop a deep understanding of existing legacy software systems to effectively support customers during their transition to new solutions.
Ensure onboarding support teams are fully briefed on customer configuration, use cases, and known risks.
Manage migration efforts, ensuring minimal disruption to customer operations.
Post sale onboarding experience, acting as the customer’s primary point of contact.
Ensure onboarding milestones are met and documented prior to support handoff.
Coordinate onboarding activities including configuration, data migration, integration planning, and enablement.
Guide customers through change management.
Other duties as needed