Technology Enablement Specialist
About The Position
At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry.
Requirements
- Basic knowledge of Microsoft 365 productivity and collaboration tools
- Basic knowledge of Generative AI tools such as Microsoft 365 Copilot
- Ability to follow established governance, security, and responsible AI guidelines
- Willingness to learn and adapt to new technologies
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
- Bachelor’s degree in Information Systems or equivalent combination of education and experience required
- 1+ years of experience supporting digital tools, training, or technology adoption required
- Experience with Generative AI tools and Microsoft 365 applications required
- Must be eligible to work in the US without sponsorship now or in the future
Responsibilities
- Assist in developing and delivering training materials for AI-enabled productivity tools, including Microsoft 365 Copilot
- Support user onboarding for AI and collaboration tools through documentation, job aids, and reference materials
- Respond to user inquiries related to AI tools and provide guidance on basic best practices
- Support AI adoption initiatives by tracking training attendance, feedback, and basic usage metrics
- Assist with rollout communications and coordination of enablement activities
- Support prompt development and documented workflows for common Copilot use cases
- Follow established governance, security, and compliance standards for AI tool usage
- Provide basic administrative support for Microsoft 365 productivity tools
- Escalate complex technical or compliance issues to senior team members
- Perform other duties as assigned
Benefits
- employer sponsored health, dental, and vision insurance
- 401(k)
- life insurance
- paid vacation
- paid personal time
- career development
- education assistance
- voluntary supplemental benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
