Technology Resource Specialist

Brooklyn Public Library•Macon, GA

About The Position

Brooklyn Public Library (BPL) is seeking a Technology Resource Specialist (TRS) to promote effective use of technology throughout the organization. The TRS implements user-centered technology support standards by providing courteous, responsive, and accurate assistance with technology-related problems and issues. The role supports the proper functioning of branch technology, trains staff and library users, and coordinates with the IT department and third-party vendors on technology support. This is a full-time, union, non-exempt position. The hiring salary is $42,424.20. The role includes evening and weekend work, opening and closing the branch, and may include circulation or customer service desk assignments and community outreach. The position involves lifting equipment and materials, standing for long periods, and bending, stooping, crouching, kneeling, reaching, or crawling.

Requirements

High school diploma or equivalent.
Three to six months of related experience and/or training.
Score of 80% or better on the TRS exam.
Excellent knowledge of Microsoft Windows and Microsoft Office, including Word, Excel, and PowerPoint.
Intermediate skills in Sierra, Bibliocommons, and Overdrive Media.
Knowledge of telecommunications technology.
Ability to identify and troubleshoot hardware and software problems.
Knowledge of computer networking and wireless networks.
Excellent customer service skills and ability to work with diverse customer clientele.
Ability to gather and analyze data.
Excellent interpersonal, problem-solving, and written and oral communication skills.
Ability to manage multiple projects and priorities.
Availability to work evenings and weekends.

Nice To Haves

Knowledge of Pharos.

Responsibilities

Provide customer service, prevent technology-related problems, and take responsibility for the proper functioning of branch technology.
Identify and troubleshoot technology problems, referring more complex issues that cannot be resolved in-house to the IT Help Desk.
Train and develop branch and/or Central Library staff in the use of library technology.
Train users to use library software and hardware, and lead regularly scheduled computer classes.
Perform scheduled tasks and assignments on the TRS Checklist.
Install peripheral equipment and coordinate the installation, maintenance, relocation, and repair of technology hardware and software as necessary.
Serve as a point of contact and coordinate with the IT department and third-party vendors for level 2 and level 3 technology support.
Answer, evaluate, and prioritize in-person requests from users experiencing computer-related technology problems.
Assist in evaluating hardware and software for ease of use and usefulness in helping users perform work.
Assist with creating and revising user training manuals and procedures.
Perform circulation/customer service desk assignments and participate in community outreach as needed.
Interpret BPL policies and procedures.
Participate in mandatory and optional professional development training and committees, including meetings, online activities, and local cross-training.
Open and close the branch and work weekend shifts.
Perform other duties as assigned.