Technology Resilience Project Coordinator - Hybrid

SMBC•Charlotte, NC

1d•Hybrid

About The Position

Genesis10 is seeking a highly organized, technically minded Technology Resilience Project Coordinator to support the growth and execution of a Technology Resilience program. This contract role is with a global financial institution in Charlotte, North Carolina, and is intended for someone with experience in technical operations, infrastructure, cloud, disaster recovery, or project management who can work across multiple technology teams. The coordinator will help improve operational maturity, execute resilience initiatives, and translate technical information into executive communications.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
3–5 years of experience in one or more of the following areas: technical project coordination, technology operations, infrastructure support, cloud operations, production support, disaster recovery, application support, or technology program management.
Strong understanding of enterprise technology environments and concepts, including servers, databases, networking, storage, and cloud platforms.
Strong organizational and multitasking skills.
Proficiency with PowerPoint, Excel, and reporting tools.
Excellent written and verbal communication skills.
Must be available and ready to work directly as a Genesis10 employee.

Responsibilities

Coordinate technology resilience, disaster recovery, and recovery testing initiatives across technology teams.
Track program milestones, deliverables, action items, risks, and dependencies.
Assist in executing and continually improving recovery testing activities.
Participate in technical meetings and coordinate follow-up activities between technology teams.
Support analysis of recovery gaps, outage trends, and resiliency risks.
Participate in major incident reviews and track root cause investigations.
Create executive-ready PowerPoint presentations for management updates.
Develop reports, dashboards, scorecards, and management presentations.
Improve program organization, tracking, reporting, and documentation.
Maintain and enhance ServiceNow reporting and dashboard capabilities.