Technology Resilience Project Coordinator – Disaster Recovery & IT Operations

Axiom Path • Charlotte, NC

3d • Hybrid

About The Position

The Technology Resilience Project Coordinator supports enterprise technology resilience and disaster recovery initiatives at a global financial services institution. Working with technical specialists, engineering teams, and operational leadership, the role helps strengthen disaster recovery readiness, incident management, and technology governance across infrastructure, cloud platforms, enterprise applications, databases, and production environments. The position bridges technical discussions and business priorities and contributes to the ongoing development of an enterprise-wide resilience program.

This is a 12-month W2 contract assignment based in Charlotte, NC, with a hybrid work arrangement. The coordinator supports recovery planning, incident reviews, operational reporting, executive communications, and process improvement across multiple technology workstreams.

Requirements

• 3–5 years of experience in technical project coordination, IT operations, infrastructure support, production support, disaster recovery, application support, or technology program management.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
• Working knowledge of enterprise technology environments, including servers, networking, databases, storage, cloud platforms, and backup/recovery technologies.
• Ability to participate meaningfully in technical conversations and translate discussions into actionable project deliverables.
• Experience coordinating technical initiatives involving multiple engineering, infrastructure, or operational support teams.
• Strong Microsoft PowerPoint skills, including developing concise, professional presentations for executive audiences.
• Proficiency in Microsoft Excel, operational reporting, data analysis, and project tracking.
• Experience with ServiceNow reporting, dashboards, workflow management, or operational metrics.
• Understanding of incident management, problem management, disaster recovery, or technology resilience processes.
• Strong organizational skills and ability to manage competing priorities, deadlines, and stakeholder expectations.
• Excellent written and verbal communication skills, particularly when translating technical subjects for nontechnical audiences.
• Detail-oriented, proactive, and comfortable working across technical and business functions.

Responsibilities

• Coordinate technology resilience and disaster recovery initiatives involving infrastructure, cloud, application, database, and production support teams.
• Organize disaster recovery exercises, monitor testing schedules, track recovery gaps, and coordinate follow-up activities.
• Maintain project plans, milestones, action items, risks, dependencies, and deliverables across multiple technology workstreams.
• Participate in technical discussions to capture operational challenges, identify unresolved issues, and communicate required actions.
• Support major incident reviews, root cause investigations, and remediation tracking to strengthen operational stability.
• Develop executive-level PowerPoint presentations communicating technical findings, recovery readiness, operational risks, and program progress.
• Build and maintain ServiceNow dashboards, operational reports, and performance metrics to support program oversight.
• Translate complex technical information into clear summaries and recommendations for senior management and governance committees.
• Partner with technical stakeholders to improve documentation, standardize processes, and establish repeatable operational practices.
• Identify opportunities to streamline reporting, improve workflows, and introduce automation across technology resilience activities.

Benefits

• Opportunity to support enterprise technology resilience and disaster recovery initiatives within a global financial services environment.
• Collaboration with infrastructure, cloud, application, database, cybersecurity, and production support teams.
• Exposure to enterprise incident management, recovery planning, technology governance, and executive reporting.
• Opportunity to contribute to operational process improvements, reporting automation, and technology resilience practices.

What This Job Offers

• Career Level: Mid Level