Project Manager, Bureau of Enterprise Technology Business Solutions

City of New York • Long Island City, NY

1d • Hybrid

About The Position

The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. DOHMH has an opening for one (1) Technology Project Manager. This individual will manage multiple projects supporting the current and future response applications, as well as future pandemic preparedness.

Requirements

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• Education and/or experience which is equivalent to "1", "2", or "3" above.

Nice To Haves

• 5+ years of experience in IT operations, Project Management, or technical analyst role, preferably supporting database or infrastructure teams.
• Strong experience developing and maintaining metrics, dashboards, scorecards, and management reports using Excel, Power BI, Tableau, or similar tools.
• Demonstrated ability to manage RAID logs, schedules, milestones, and deliverables in alignment with PMO methodologies.
• Working knowledge of SQL Server environments sufficient to understand operational impacts, dependencies, and risks (no hands-on administration required).
• Experience analyzing incidents, changes, and service request data to identify trends and support continuous improvement initiatives.
• Ability to synthesize technical information into clear, concise executive-level summaries and visual reporting.
• Strong organizational and documentation skills, with the ability to manage multiple workstreams and competing priorities.
• Proven ability to collaborate across DBA, application development, QA, infrastructure, security, audit, and PM teams.
• Ability to translate business objectives into measurable operational outcomes and KPIs.
• Excellent written and verbal communication skills.
• Detail-oriented, process-focused professional with a strong interest in operational excellence, data-driven decision-making, and continuous improvement.

Responsibilities

• Manage project initiatives with third party vendors to meet all quality standards, as well as be on time and on budget. Use extensive project management experience, technical experience and sound judgment to plan and accomplish goals
• Oversee the Business Analysis process for the new response ready application
• Develop a project schedule, a rollout plan and oversee deployment into production, including developing a support plan.
• Be responsible for the execution of the project and/or enhancements from start to finish.
• Triage issues and manage production support.
• Assure proper articulation and reporting of project status to stakeholders and executive management, as well as conduct status meetings.
• Conduct status meetings. Assure proper articulation and reporting of project status to stakeholders and executive management.

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
• premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Job Security

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees