Business Manager - Enterprise Technology

KCI Technologies Inc.•Glencoe, MD

19h

About The Position

At KCI, we’re building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employees have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us. KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning. KCI is currently ranked #56 on Engineering News-Record’s list of the Top 500 design firms in the nation. The Business Manager serves as the operational and financial backbone of the Enterprise Technology department and is responsible for technology spend management and optimization, departmental KPI tracking and reporting, cross-cutting initiative coordination, and the operational processes that allow ET to run with discipline and accountability. This is a business operations role embedded within a technology organization, requiring financial acumen, project management rigor, and the ability to drive results through influence.

Requirements

Bachelor’s degree in business administration, Finance, Information Systems, or related field
5+ years’ experience in business operations, financial management, program management, or related discipline
Demonstrated experience managing departmental budgets of $5M+ and producing financial analysis for senior leadership
Strong proficiency with Microsoft 365 (Excel, Power BI, SharePoint, Teams) and comfort working in data-rich environments
Excellent organizational skills with a track record of managing multiple concurrent initiatives and driving accountability across functional teams
Pre-employment drug screening and background check is a condition of employment
Motor vehicle checks may be required based upon position

Nice To Haves

Experience in the AEC industry and/or within a technology organization or professional services firm
Familiarity with technology cost structures, including SaaS licensing models, cloud infrastructure pricing, managed services contracts
Experience with Dynamics 365, Power Platform, or comparable ERP/business systems
Experience with AI tools
Project Management Professional (PMP), PgMP or similar project/program management certification

Responsibilities

Review department budget, including tracking actuals against plan, identifying variances, and producing monthly and quarterly financial reports for the CTO.
Monitor and optimize technology spend across all ET groups, including software licensing, SaaS subscriptions, infrastructure costs, and vendor contracts.
Partner with KCI Finance to align ET budgeting processes with corporate planning cycles and ensure accurate cost allocation to business units.
Develop and maintain a technology cost model that supports KCI’s goal of scaling technology investment as we implement our 5-year strategic plan to achieve our 2030 growth targets.
Lead vendor contract reviews and renewals, identifying consolidation opportunities and ensuring KCI receives appropriate value from its technology investments.
Design, implement, and maintain a KPI dashboard for ET, covering operational metrics, service levels, project delivery, and financial performance.
Produce regular reporting packages for the CTO.
Monitor ET’s Internal SLA performance (P1–P4 priority matrix, five-tier support structure, ten defined KPIs) and flag trends or risks.
Track and report on AI adoption metrics and other strategic initiative progress as directed by the CTO.
Serve as the project lead for cross-cutting ET initiatives (e.g., department documentation, archive digitization, process standardization, and internal audit preparation, etc.).
Maintain a master initiative tracker for ET, ensuring visibility into status, dependencies, resource needs, and timelines across all six functional groups.
Coordinate quarterly business reviews (QBRs) for the ET department, including agenda preparation, data gathering, and follow-up action tracking.
Support the CTO in preparing materials for executive presentations, strategic planning sessions, and board-level reporting.
Establish and manage administration of ET department: Timing of meetings, reporting, planning.
Establish and manage administration of ET department: Standards of departmental documentation and communication.
Establish and manage administration of ET department: Processes including purchase requisitions, vendor onboarding, asset tracking coordination (in partnership with Technology Operations), including process improvements that reduce friction and improve accountability.
Serve as the ET liaison for corporate Shared Services functions including Finance, HR, and Legal.
Other duties as assigned