Technology Product Director - Information Technology - SFPUC (1070)(168307)
About The Position
The Technology Product Director provides strategic leadership and oversight for technology products and tools supporting the Portfolio Management Office, including project and portfolio management platforms, emerging technologies, artificial intelligence tools, and related business solutions. The position leads and supports the evaluation, selection, implementation, enhancement, integration, maintenance, and ongoing support of new and existing technology tools. It works with business and technical teams to establish product roadmaps, define requirements, manage upgrades, improve adoption, and ensure solutions align with organizational priorities, operational needs, security requirements, and industry best practices. The role supports technology solutions in utility environments and participates in developing and implementing program, project, or product goals, policies, priorities, and procedures. It coordinates product delivery and implementation with internal teams and vendors, evaluates performance and user satisfaction, resolves user and operational issues, and manages vendor and consultant support. The director also manages, directs, and supervises teams and subordinate staff, and performs other duties as assigned.
Requirements
- Associate degree in computer science, information systems, business administration, UX/UI design, or a closely related field from an accredited college or university; alternatively, equivalent course credits of at least 60 semester or 90 quarter units, including at least 20 semester or 30 quarter units in a listed or closely related field.
- Five years of experience in digital product management, system administration, information systems development, maintenance and support, software engineering, or information technology project management.
- At least two years of the required experience leading a major technology product, system, or project involving cross-functional teams and multiple stakeholders.
- One year of additional qualifying experience may substitute for the required degree. One year of full-time employment is defined as 2,000 hours; overtime hours above 40 per week do not count toward this calculation.
- Meet minimum qualifications by the final filing date.
- Knowledge of project management and information systems development and maintenance.
- Ability to supervise and direct technical employees, including providing counseling, guidance, and mediation.
- Ability to communicate effectively orally and in writing.
- Ability to use logic and analysis to solve problems.
Nice To Haves
- Experience working with public sector public utilities, including Water, Power, and Sewer.
- Experience supporting IT projects with public sector public utilities, including Water, Power, and Sewer.
Responsibilities
- Support technology solutions within water, power, wastewater, sewer, or other utility environments.
- Participate in developing and implementing goals, objectives, policies, priorities, and procedures for assigned programs, projects, or products.
- Ensure activities are completed efficiently and on time in accordance with policies and regulations.
- Build working relationships and communicate with business partners, technical professionals, vendors, project teams, stakeholders, and executive management; represent the department at meetings.
- Serve as liaison to other units or departments regarding product, user, and technology needs, and coordinate sharing of common systems and data.
- Develop and present strategic plans for products or services.
- Develop, enhance, and maintain digital products and services.
- Review and provide direction for system production activities, product performance, service delivery, and user satisfaction metrics.
- Coordinate end-to-end installation and implementation of technology components and integrations with vendors, administrators, users, programmers, analysts, and others.
- Monitor, analyze, and resolve user and operational issues.
- Coordinate consultants and vendors supporting the design, research, development, or implementation of digital products and services.
- Prepare specifications and purchase orders as needed; manage vendor accounts; recommend consulting services; and establish equipment maintenance contracts.
- Evaluate and recommend purchases of department digital products and services.
- Manage, direct, and supervise teams and subordinate staff.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
