Director, Information Technology

Ivy Hospitality•Indianapolis, IN

10d•Hybrid

About The Position

Ivy Hospitality is seeking a Director of Information Technology to own the company’s technology strategy across its hotels and support office. This high-impact leadership role sets the technology vision, develops the roadmap, and leads the systems, vendors, and security practices that support hotel operations and business growth. The Director works with technical and non-technical stakeholders, including executives, hotel leaders, and frontline associates, to turn business needs into practical technology solutions. The position is hybrid, with three days in the office and two days remote, and includes regional travel to hotel properties as needed. The role reports to the Chief of Staff. The stated pay range is $95,000–$110,000.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
At least 7 years of progressive IT experience, including at least 3 years in an IT leadership role.
Advanced, hands-on Microsoft 365 administration experience, including Entra ID, Intune, Exchange Online, SharePoint, Teams, and Microsoft security and compliance tools.
Proven experience leading a cybersecurity program and maintaining PCI DSS compliance.
Strong knowledge of networking, infrastructure, endpoint management, and cloud environments.
Ability to communicate with technical and non-technical audiences, from frontline associates to executive leadership.
A sense of urgency, strong attention to detail, and ability to anticipate conflicts and resolve them quickly.
Excellent communication, collaboration, interpersonal, and negotiation skills.
Sound judgment and ability to make important decisions under pressure.
Friendly, approachable, and service-minded approach.
Ability to travel regionally to hotel properties as needed.

Nice To Haves

Hospitality industry experience is strongly preferred.
Relevant certifications such as Microsoft, CISSP, CISM, CompTIA Security+, or similar are preferred.

Responsibilities

Develop and lead the IT strategy, multi-year roadmap, and annual technology budget, aligning investments with business goals and growth plans.
Own and administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and related security and compliance tools.
Lead the company-wide cybersecurity program, including policies, risk assessments, incident response, endpoint protection, access management, and security awareness training.
Own PCI DSS compliance across hotel properties and the support office, partnering with operations and accounting to maintain secure payment environments.
Manage technology vendor and managed service provider relationships, including selection, contract negotiation, performance management, integration, and billing oversight.
Lead technology onboarding for new hotels and transitions for departing properties, ensuring systems, networks, and data are securely set up or transferred on schedule.
Oversee hotel technology infrastructure, including property management and point-of-sale systems, networks, guest Wi-Fi, and brand-mandated technology standards.
Establish disaster recovery and business continuity plans and ensure they are tested and current.
Partner with leaders across business units to understand their needs, develop practical technology solutions, and measure results.
Communicate technology priorities, project status, risks, and outcomes to the executive team.
Build, mentor, and lead IT staff and external resources, fostering service, accountability, and continuous improvement.