Technology Product Director - Information Technology - SFPUC (1070)(168307)
About The Position
Under administrative direction, the Technology Product Director provides strategic leadership and oversight for technology products and tools supporting the Portfolio Management Office. These include project and portfolio management platforms, emerging technologies, artificial intelligence tools, and related business solutions. The role leads and supports the evaluation, selection, implementation, enhancement, integration, maintenance, and ongoing support of technology tools. In collaboration with business and technical teams, the Director establishes product roadmaps, defines requirements, manages upgrades, improves adoption, and ensures solutions align with organizational priorities, operational needs, security requirements, and industry best practices. The position also manages, directs, and supervises teams and subordinate staff, and performs other duties as assigned. This is a permanent civil service position with regular work hours.
Requirements
- Associate degree in computer science, information systems, business administration, UX/UI design, or a closely related field from an accredited college or university, or equivalent coursework: at least 60 semester or 90 quarter credits, including at least 20 semester or 30 quarter credits in a listed or closely related field.
- Five years of experience in digital product management, system administration, information systems development, maintenance and support, software engineering, or information technology project management.
- At least two years of the required experience leading a major technology product, system, or project involving cross-functional teams and multiple stakeholders.
- One year of additional qualifying experience may substitute for the required degree.
- Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Nice To Haves
- Experience working with public sector public utilities, including Water, Power, and Sewer.
- Experience supporting IT projects with public sector public utilities, including Water, Power, and Sewer.
Responsibilities
- Support technology solutions within water, power, wastewater, sewer, or other utility environments.
- Participate in developing and implementing goals, objectives, policies, priorities, and procedures for assigned programs, projects, or products.
- Ensure activities are completed in a timely and efficient manner and comply with defined policies and regulations.
- Build relationships and communicate with business partners, technical professionals, vendors, project teams, stakeholders at all organizational levels, and executive management; represent the department at meetings.
- Serve as liaison to other units or departments for product, user, and technology needs, and coordinate sharing of common systems and data.
- Develop and present strategic plans for products or services.
- Develop, enhance, and maintain digital products and services.
- Review and provide direction for system production activities, product performance, service delivery, and user satisfaction metrics.
- Coordinate end-to-end installation and implementation of technology components and integrations with vendors, administrators, users, programmers, analysts, and others.
- Monitor, analyze, and resolve user and operational issues.
- Coordinate consultants and vendors supporting the design, research, development, or implementation of digital products and services.
- Prepare specifications and purchase orders as needed; manage vendor accounts; recommend consulting services; and establish equipment maintenance contracts.
- Evaluate and recommend purchases of department digital products and services.
- Manage, direct, and supervise teams and subordinate staff.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
