Technology Operations Specialist (KCM)

Stinson LLP•Parkville, MO

3d•Hybrid

About The Position

The Technology Operations Specialist oversees day-to-day inventory control and asset management, including equipment processing and ordering for lease returns. The role works with the Technology Operations Service Manager and Network Operations team, coordinates projects and vendor relationships, and supports technology and firm initiatives. The position has no supervisory responsibilities and requires some travel to other locations as needed. It operates in a professional, fast-paced office environment and may require additional hours to complete work. The posting identifies the role as hybrid through the #LI-Hybrid tag.

Requirements

High school diploma or GED.
At least 1 year of experience with asset management and inventory control.
Prior work experience with equipment purchasing and vendor relationships.
Strong verbal and written communication skills.
Self-motivated, with excellent organizational skills and attention to detail.
Professionalism, strong customer service orientation, commitment to deadlines, and ability to multitask in a fast-paced, dynamic environment.
Independent thinking and problem-solving skills, including the ability to offer constructive opinions and creative solutions.
Ability to work as a team player who motivates and educates other team members.
Regular and predictable attendance.
Some travel as needed.
Ability to talk and hear; often sit and use hands and fingers to handle or feel; occasionally stand, walk, reach, climb or balance, stoop, kneel, crouch, or crawl; regularly lift or move up to 10 pounds and occasionally up to 25 pounds; and use close vision.

Nice To Haves

Law firm experience.

Responsibilities

Receive and log incoming inventory.
Place service tickets with Dell for laptops and desktops.
Process lease returns and arrange equipment pickups with preferred carriers.
Maintain assets in the appropriate software database and keep accurate records of inventory and its locations.
Coordinate with deployment teams on equipment swaps related to lease returns and inventory use.
Maintain a secure and orderly inventory environment.
Conduct quarterly inventory of all offices according to policy and procedures.
Work with the Technology Operations Service Manager to communicate and manage Network Operations team goals, objectives, policies, and priorities.
Coordinate Network Operations team projects, timelines, and work products.
Maintain a customer-service-oriented approach sensitive to the user experience.
Participate in technology and firm initiatives and projects across team platforms.
Maintain relationships with third-party vendors and support teams.
Document processes as required.
Request vendor quotes and process invoices from IT vendors.
Travel to other locations to ensure inventory is tracked and recorded according to firm policy and procedures.
Perform other duties as assigned.