Technology Operations Specialist

How to Manage a Small Law Firm•Miami, FL

9d•Hybrid

About The Position

The Technology Operations Specialist keeps HTM’s fast-moving technology safe and working by tracking every account and who can access it, setting up new tools and access the right way, maintaining the disaster recovery plan, and serving as the on-site, hands-on, in-person tech support for the Founders (and for Florida events). HTM is a company built by entrepreneurs for entrepreneurs, helping small law firm owners grow their businesses. They operate in a fast-paced environment where decisions are made quickly and new tools are implemented rapidly. This role is crucial for maintaining the safety and functionality of HTM's technology infrastructure amidst this rapid growth.

Requirements

Organized and meticulous about tracking accounts and access.
A finisher who ensures tasks are completed thoroughly.
Proactive in investigating and resolving discrepancies or unexplained items.
Reliable and capable of providing technical support to users, including founders.
Able to remain calm and effective under pressure.
Confident in making technical judgments and providing guidance.
Persistent in following up with vendors and escalating issues appropriately.
Comfortable with both hardware (printer cable) and software/API interfaces.
Ability to work in a fast-paced, entrepreneurial, no-excuses environment.
Thrives with same-day turnaround and dislikes backlogs.
Can handle executive emergencies by dropping current tasks, resolving the issue, and returning to the original task.
Prefers building systems to repeatedly fixing the same problem.
Ensures tasks are fully completed, documented, and closed out.
Comfortable guiding developers on appropriate access levels.
Takes 100% personal responsibility.

Nice To Haves

Experience in a similar role supporting technology operations in a fast-paced environment.

Responsibilities

Support leadership hands-on, acting as the first call for technology problems for the founders, including in-person setup.
Work with the managed service provider to resolve larger issues.
Build and maintain a master inventory of all platforms, consoles, domains, subscriptions, and automations, including ownership, access, keys, and renewal dates.
Create new accounts under HTM ownership, manage the password vault and API keys.
Configure new AI and software tools to be secure and usable from day one.
Manage access control, granting necessary permissions to developers, vendors, and staff, and revoking access when employment ends.
Maintain the disaster recovery plan, run and coordinate recovery tests.
Document setups and configurations, assist with technical questions for insurance applications and due diligence.
Ensure appropriate access levels are maintained for all personnel.