Senior Technology Operations Specialist

Truist • Charlotte, NC

1d • Onsite

About The Position

The Senior Technology Operations Specialist oversees the reliable operation, monitoring, and support of enterprise technology platforms and workload automation services. This role is responsible for managing operational workflows, troubleshooting complex technical issues, coordinating incident and change activities, and ensuring services meet established performance, availability, and recovery standards. The ideal candidate brings deep technical expertise, strong operational discipline, and the ability to collaborate effectively with diverse technical teams to maintain stable, resilient production environments.

Requirements

• High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles.
• Working knowledge of IT infrastructure components including hardware, software, and networks.
• Familiarity with standard operating procedures and compliance requirements in technology environments.

Nice To Haves

• 5+ years in scheduling, workload automation, or operations intake.
• Proficiency with CA Workload Automation (ESP).
• Strong mainframe experience, including OPS/MVS automation.
• Command-line skills in Mainframe, Linux, or Windows environments.
• Demonstrated ability to troubleshoot through logs and workflow analysis.
• Experience with ServiceNow or equivalent ITSM tools.
• Hands-on experience with ChangeMan.
• Background in resilient, high-availability, or DR environments.
• Ability to partner across multiple teams and manage competing priorities.

Responsibilities

• Managing workflows, troubleshooting issues and ensuring production stability
• Communicate operational issues, task requirements, service impacts, and resolution timelines clearly to technical and non-technical partners
• Review job requirements and documentation for completeness, accuracy, and adherence to standards.
• Manage and monitor batch workflow execution using CA Workload Automation (ESP).
• Perform troubleshooting through log analysis across Mainframe, Linux, and Windows environments.
• Execute operational tasks and automation within mainframe systems, including OPS/MVS.
• Manage deployments and version control using ChangeMan.
• Support operations in high‑availability and disaster recovery environments.
• Use ServiceNow or similar ITSM platforms to manage incidents, changes, and operational tickets.

Benefits

• medical
• dental
• vision
• life insurance
• disability
• accidental death and dismemberment
• tax-preferred savings accounts
• 401k plan
• vacation
• sick days
• paid holidays
• defined benefit pension plan
• restricted stock units
• deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED