Operations Technology Specialist

Cret•Las Vegas, NV

About The Position

The Operations Technology Specialist owns and maintains Nellis Auction’s technology across all warehouses and the Home Office, ensuring equipment, networks, and employee access are reliable, secure, accounted for, and ready to scale. The role serves as the company’s primary technology resource and first line of response for device, connectivity, and access issues. It is based in Las Vegas, reports to the Expansion Project Manager within the Operations Department, and involves regular travel between company locations as well as travel to out-of-market locations and new site launches as needed. The specialist manages company hardware and network infrastructure, employee access to devices and external applications, technology support processes, vendors, budgets, and equipment lifecycle activities. The role partners with the Expansion Project Manager to prepare technology for new buildings, regions, and shifts, and works with operations leadership, Finance and Accounting, Product and Engineering, HR, and site and regional leaders. Compensation is $31–$38 per hour.

Requirements

At least 3 years of IT support, network administration, field technician, or operations technology experience, including at least 2 years in a lead or ownership role; warehouse, distribution, logistics, retail, or other multi-site experience is ideal.
Hands-on experience supporting rugged mobile devices and RF scanners, such as Zebra, Honeywell, or similar, and thermal label printers.
Working knowledge of networking fundamentals, including TCP/IP, DHCP, DNS, Wi-Fi, switches, and access points; experience standardizing multi-site networks, implementing backup internet, and troubleshooting with internet service providers.
Experience with mobile device management platforms, device provisioning, and secure data wiping.
Experience administering user accounts and access in Google Workspace or similar platforms and establishing network and device security standards.
Experience implementing or administering a ticketing system and reporting on response-time and service-level metrics.
Experience managing an asset inventory and building or managing a technology budget.
Proficiency with MS Excel and Google Workspace.
Clear written communication skills and the ability to write SOPs and job aids for non-technical team members.
Strong customer service mindset and ability to stay calm and prioritize when multiple sites need assistance.
Self-directed, highly organized, and able to work independently as the company’s primary technology resource.
Critical thinking, active listening, proactive work habits, sound judgment, and decision-making skills.
Valid driver’s license and reliable transportation for regular travel between Las Vegas warehouse locations and the Home Office.
Ability to travel to out-of-market locations and new site launches as needed.
Schedule flexibility to support multiple shifts, with occasional after-hours or on-call coverage for urgent issues.
Ability to lift, carry, push, and pull up to 50 pounds occasionally.
Ability to stand, walk, bend, reach, twist, and stoop for extended periods, including 10- to 12-hour shifts.
Ability to climb ladders to access network equipment and mounted devices.
Manual dexterity to handle small components, cables, tools, and devices.
Ability to work in varying hot and cold environmental conditions.

Nice To Haves

CompTIA A+, Network+, and/or Security+ certification; equivalent experience will be considered.
Experience negotiating and managing vendor contracts.
Experience with asset management tools.

Responsibilities

Own and maintain accurate, real-time inventories of company hardware across warehouses and the Home Office; track asset location, user assignment, status, and condition, conduct physical counts, and monitor loss, damage, and repair trends.
Provide first-line technical support for broken, malfunctioning, or misconfigured devices, troubleshoot on site or remotely, log issues in the ticketing system, and address root causes.
Develop and administer a technology ticketing system; establish response and resolution standards by priority and provide monthly reporting on ticket volume, response times, recurring issues, and device downtime.
Manage repair and replacement processes with manufacturers and vendors, warranties, service contracts, open RMAs, and spare-device pools at each location.
Own the network at every company site, maintain standard network designs and documentation, and ensure backup internet connectivity is in place.
Troubleshoot network, Wi-Fi, and connectivity issues; coordinate and track provider tickets; hold internet service providers to service commitments; and resolve recurring coverage and reliability problems.
Establish and enforce network and device security standards; configure and deploy devices consistently, manage operating systems, applications, firmware, and mobile device management settings, and lock or wipe lost or stolen devices.
Manage employee logins and access to devices and external applications, including provisioning at hire or role changes, same-day access removal at termination, and regular access audits.
Securely wipe retired, returned, or replaced equipment; arrange approved disposal and recycling; and document each asset through disposal.
Build and manage the annual technology budget for replacements, fleet additions, network equipment, internet service, and backup connectivity; forecast needs and partner with Finance and Accounting on purchasing, approvals, and spend tracking.
Partner with the Expansion Project Manager to prepare new buildings, regions, and shifts for launch, including internet and backup connectivity, network installation and coverage verification, device deployment, and printer testing; maintain a technology readiness checklist.
Evaluate warehouse technology, pilot promising options, and make cost-justified recommendations to operations leadership.
Work with Industrial Engineering to test and standardize technical accessories and establish kits for roles and workstations.
Write and maintain SOPs and job aids for device configuration, printer maintenance, troubleshooting, ticket submission, and device check-in and check-out; train site leaders and designated super users in first-level troubleshooting.
Serve as the company contact for device manufacturers, resellers, internet service providers, and other technology vendors; negotiate, manage, and renew contracts, track terms and renewal dates, and monitor vendor service levels.
Partner with Product and Engineering on hardware and software issues, with HR on access provisioning and termination procedures, and with site and regional leadership to prioritize technology needs.