Technology Operations Specialist- Technical Support

Canon U.S.A., Inc.•Doral, FL

1d•$54,460 - $81,550•Onsite

About The Position

Responsible for delivering technical services to customers, ensuring smooth implementation, configuration, and support of Canon s technology solutions. This role focuses on hands-on execution while maintaining awareness of customer goals and success outcomes.

Requirements

Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
Requires up to 30% travel to client sites, including overnights (valid driver s license and acceptable driving record necessary).
Requires strong interpersonal and communications skills, and public speaking skills.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
Certification requirements upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.

Nice To Haves

Customer Success experience preferred.

Responsibilities

Establishes and maintains a thorough knowledge of the client's networking environment, maintaining up-to-date knowledge and documentation of all solutions deployed within the client's environment.
Delivers application administration services for fleet management, output management and scanning software solutions in alignment with contractual commitments, executing technical service delivery tasks such as solution testing, setup, configuration, documentation, training, and troubleshooting.
Maintains effective relationships with client IT administrators and personnel, addressing their needs and resolving issues promptly, escalating as appropriate for broader team support.
Supports client achievement of measurable business outcomes by ensuring full product and technical services adoption.
Supports the identification and mitigation of risks associated with customer feedback, technology solution performance, and customer network environment challenges.
Develops and delivers technical material for customer IT resources or end users.