Technology Operations Specialist II

Bank of America • Jersey City, NJ

9d • $85,000 - $154,300 • Onsite

About The Position

Bank of America is hiring an experienced MongoDB Database Administrator to design and manage highly scalable, distributed database systems. The role focuses on implementing sharding, replication, and performance-tuning strategies, troubleshooting complex technical issues, automating processes with Python and shell scripting, and supporting mission-critical enterprise applications. The specialist helps optimize performance, maintain high availability, and ensure the stability, resiliency, and reliability of supported systems.

The role also manages day-to-day activities for an assigned team, including delegating work, supervising processes, providing informal leadership, coordinating on-call and support schedules, and mentoring team members. It involves translating business requirements into infrastructure and system designs, working with technology partners on design and deployment, supporting changes and releases, managing infrastructure and application environments throughout their lifecycle, and communicating technical results to senior management and business partners.

The position is based at 101 Hudson St, Jersey City, New Jersey, and is identified as first shift, with a 40-hour workweek. Bank of America describes its work culture as in-office, with flexibility based on role responsibilities and business needs. The annualized pay range is $85,000–$154,300, with offers based on experience, education, and skills. The role is eligible for a discretionary annual incentive plan and benefits, including paid time off.

Requirements

• At least 5 years of job-related experience.
• Experience with MongoDB as the primary database technology.
• Knowledge of sharding, replication, OPS Manager, clustering, and data modeling.
• Experience with query optimization, indexing, capacity planning, and performance tuning.
• Automation experience using Python and Bash or other shell scripting.
• Experience with Linux or Unix platforms.
• Experience with MongoDB Atlas on AWS, Azure, and GCP.
• Experience with backup and recovery, security, and high-availability architecture.

Nice To Haves

• Financial industry experience.
• Experience supporting MongoDB, TigerGraph, SingleStore, and Cassandra.
• Knowledge of Jira.

Responsibilities

• Fulfill requests from business users and operations, communicate technical status updates, and oversee the stability, resiliency, reliability, and performance of supported systems.
• Mentor team members and provide technical leadership.
• Translate business requirements into infrastructure or system designs and collaborate with technology stakeholders and service providers on system design and deployment.
• Support change implementations, proactively identify and resolve potential issues, and perform access or physical provisioning and deprovisioning for infrastructure and applications.
• Provide consulting services to Core Technology Infrastructure and technical partners, execute procedures reliably, and escalate incidents appropriately.
• Provide release support when needed and manage engagement across audiences.
• Manage the full lifecycle of infrastructure and application environments.
• Manage and prioritize team assignments, track tasks and tickets, ensure service-level agreements are met, and participate in defect, incident, problem, change-review, and release activities.
• Serve as an escalation point and share leadership responsibility for triaging high-priority incidents and consulting engagements.
• Perform applicable responsibilities of team members.
• Work with teams to establish alerts, monitoring, dashboards, and processes for new projects and initiatives.
• Participate in resource interviews and onboarding.
• Perform access reviews, conduct compliance activities, and serve as a delegate for administrative processes.
• Create the on-call rotation schedule and ensure support coverage for off-hours, weekends, and release windows.
• Manage backup, recovery, and disaster recovery processes to ensure data integrity and business continuity.
• Administer and maintain MongoDB production environments to ensure high availability, scalability, and reliability.
• Design and implement MongoDB sharded clusters and replica sets.
• Define data models and schema designs aligned with application requirements and performance goals.
• Optimize database performance through query tuning, indexing strategies, and execution-plan analysis.
• Monitor system performance and conduct capacity planning for growing workloads.
• Troubleshoot and resolve database performance issues, replication errors, and production incidents while minimizing downtime.

Benefits

• Benefits eligibility.
• Paid time off.
• Eligibility to participate in an annual discretionary incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed