Technology Operations Specialist II

Bank of America • Jersey City, NJ

8d • Onsite

About The Position

Bank of America is hiring an experienced MongoDB Database Administrator to design and manage scalable, distributed database systems and support mission-critical applications in enterprise environments. The role focuses on administering production MongoDB environments, implementing sharding and replication, optimizing performance, automating tasks, and ensuring high availability and reliability. It also includes day-to-day team coordination, technical leadership, mentoring, incident escalation, and communicating technical results to senior management and Line of Business partners.

The position manages infrastructure and application environments through their full lifecycle. It works with business users, operations, technical stakeholders, and service providers to translate requirements into system designs, support deployments and changes, maintain service levels, and improve stability, resiliency, and performance. The role also supports backup, recovery, disaster recovery, compliance, access administration, monitoring, capacity planning, and on-call coverage.

This is a first-shift role based at Bank of America’s 101 Hudson Street location in Jersey City, New Jersey, with a stated workweek of 40 hours. Bank of America describes an in-office culture with role-specific flexibility based on responsibilities and business needs. The annual salary range is $85,000–$154,300, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

• At least 5 years of job-related experience.
• Experience with MongoDB as the primary database technology.
• Knowledge of sharding, replication, OPS Manager, clustering, and data modeling.
• Experience with query optimization, indexing, capacity planning, and performance tuning.
• Python and Bash or other shell scripting experience.
• Linux/Unix platform experience.
• Experience with MongoDB Atlas on AWS, Azure, and GCP.
• Experience with backup and recovery, security, and high-availability architecture.
• Ability to manage and prioritize multiple assignments and communicate technical results to senior management and business partners.

Nice To Haves

• Financial industry experience.
• Support experience with MongoDB, TigerGraph, SingleStore, and Cassandra.
• Skills in innovative thinking, production support, result orientation, risk management, solution design, adaptability, analytical thinking, collaboration, influence, solution delivery processes, architecture, automation, DevOps practices, project management, and stakeholder management.

Responsibilities

• Fulfill requests from business users and operations, communicate technical status updates, and oversee the stability, resiliency, reliability, and performance of supported systems.
• Mentor team members and provide technical leadership and direction.
• Translate business requirements into infrastructure or system designs and collaborate with technology stakeholders, delivery and project management teams, engineering teams, and technical service providers on design and deployment.
• Support change implementations, identify and resolve potential issues, and perform infrastructure and application access or physical provisioning and deprovisioning.
• Provide consulting services to Core Technology Infrastructure and technical partners, execute procedures, and escalate incidents appropriately.
• Provide release support and manage engagement across audiences.
• Manage the full lifecycle of infrastructure and application environments.
• Prioritize team assignments, track tasks and tickets, ensure enterprise service-level agreements are met, and participate in defect, incident, problem, change-review, and release activities.
• Serve as an escalation point and share the leadership point of contact for high-priority incident triage and consulting engagements.
• Perform responsibilities assigned to applicable team members.
• Coordinate with teams to establish suitable alerts, monitoring, dashboards, and processes for new projects and initiatives.
• Participate in resource interviews and onboarding.
• Perform access reviews, compliance activities, and delegated administrative processes.
• Create on-call rotation schedules and ensure support coverage for off-hours, weekends, and release windows.
• Manage backup, recovery, and disaster recovery processes to ensure data integrity and business continuity.
• Administer and maintain MongoDB production environments, ensuring high availability, scalability, and reliability.
• Design and implement MongoDB sharded clusters and replica sets.
• Design data models and schemas aligned with application requirements and performance goals.
• Optimize database performance through query tuning, indexing strategies, and execution-plan analysis.
• Monitor performance and conduct capacity planning for growing workloads.
• Troubleshoot and resolve database performance issues, replication errors, and production incidents to minimize downtime.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Annual discretionary incentive plan eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed