Salesforce Operations Specialist - Technology

Sweeping Corporation of America•Pittsburgh, PA

About The Position

Sweeping Corporation of America (SCA) is the nation’s leading street sweeping company, operating in over 20 states and supporting more than 600 municipalities, counties, and government agencies. The company delivers street sweeping, jet-vac, and environmental services and aims to support cleaner, safer, and more sustainable communities. The Salesforce Operations Specialist supports SCA’s field teams and service operations by maintaining contract and billing data, coordinating Salesforce Field Services work orders and appointments, supporting sales and dispatch activities, and promoting adoption of the Salesforce platform. The role also manages contract collection, renewals, and inventory across SCA operating sites and collaborates with Sales, Operations, Finance, Leadership, and other stakeholders. Responsibilities and priorities may change as business needs, processes, or technologies evolve. The position is based in Pittsburgh, Pennsylvania, with a stated 4:1 schedule and minimal travel of 0–10%. Work is primarily desk-based, with moderate standing or walking.

Requirements

Bachelor’s degree in Business, Technology, or a related discipline, or equivalent transferable work experience.
1–4 years of work experience and high systems acumen.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Ability to manage multiple tasks and follow up proactively and in a timely manner.
Strong verbal, written, and presentation communication skills.
Ability to work effectively with cross-functional teams, including Sales, Operations, and Finance.
Reliability, accountability, and follow-through.
Ability to adapt professionally and take initiative as priorities and business needs evolve.
Curiosity, commitment to continuous learning, and ability to leverage technology to improve processes and efficiency.
Ability to use computers, phones, and standard office equipment.
Ability to lift up to 10 pounds; primarily desk-based work with moderate standing or walking.
Normal or corrected vision and hearing sufficient for office work.
Ability to maintain regular and predictable attendance.

Nice To Haves

Experience working with commercial, municipal, government, waste, or environmental field services.
Experience with Salesforce Field Services or another CRM.
Experience with Salesforce CRM and Field Services.
Working knowledge of billing practices with NetSuite.

Responsibilities

Review, validate, and update Service Contracts in Salesforce Field Services.
Generate maintenance plans that produce Work Orders according to Service Contract frequencies.
Assist Sales Team Members with new contract submissions so Work Orders are dispatched accurately from Field Services.
Review Service Contract pricing and billing requirements and ensure customer billing source data is accurate for transmission to NetSuite.
Assist with dispatcher duties to ensure Service Appointments populate accurately on the Salesforce Dispatcher Console.
Work with Sales and Field Teams to promote and support adoption of the Salesforce platform.
Manage contract collection and ensure agreements are stored electronically in Salesforce.
Manage and track renewals for DOT, municipal, county, and commercial contracts.
Manage, track, and maintain executed contract inventories across SCA operating sites.
Communicate and collaborate with Sales, Operations, Finance, Leadership, and other subject matter experts.
Update and maintain SCA’s contract inventory.
Maintain regular and predictable attendance, arriving on time and being prepared to work throughout assigned shifts.
Manage multiple tasks and proactively follow up in a timely manner on leads, quotes, and scheduling activities.