Technology Operations Specialist II

Bank of America•Plano, TX

About The Position

At Bank of America, the Technology Operations Specialist II helps plan, design, and implement complex infrastructure solutions that meet deployment requirements and align with available playbooks and technical blueprints. The role communicates technology solutions to different audiences and oversees projects and activities related to special initiatives or operations. It leads problem resolution, follows defined practices and policies, and establishes input/output processes and system working parameters. The position supports multiple systems, including their stability, resiliency, reliability, and performance. It translates business requirements into infrastructure and system designs, collaborates with technology stakeholders and delivery teams, supports changes and releases, and manages infrastructure and application environments through their full lifecycle. The role also provides technical leadership and consulting, handles incidents and provisioning tasks, and works under minimal supervision with general guidance.

Requirements

10+ years of SQL Server Administration experience.
Experience participating in the design, development, and implementation of complex databases, often using new technologies.
AlwaysOn performance and tuning experience, including for large, high-tier environments.
Experience using Guardiam and Splunk for monitoring.
Ability to manage multiple moderately complex projects and direct team activities related to special initiatives or operations.
Technical knowledge and capabilities as a team member or individual contributor; works under minimal supervision with general guidance from more seasoned consultants or managers.
Ability to analyze complex problems and evaluate multiple factors; exercise judgment within broadly defined practices and policies to select methods, techniques, and evaluation criteria.
Skills in innovative thinking, production support, result orientation, risk management, solution design, adaptability, analytical thinking, collaboration, influence, solution delivery process, architecture, automation, DevOps practices, project management, and stakeholder management.

Nice To Haves

Prior Bank of America MS SQL DBA experience, preferably on the Application DBA side.
Strong sense of problem and client ownership.
Ability to deliver within a project structure with minimal supervision.

Responsibilities

Fulfill requests from business users and operations, communicate technical status updates to appropriate teams, and oversee the stability, resiliency, reliability, and performance of multiple supported systems.
Mentor team members and provide technical leadership.
Capture and translate business requirements into complex infrastructure and/or system designs for specific implementations; collaborate with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers on system design and deployment.
Support change implementations, proactively identify and resolve potential issues arising from changes, and perform access and/or physical provisioning and deprovisioning for infrastructure and applications.
Provide consulting services to Core Technology Infrastructure (CTI) and technical partners, execute procedures reliably, and escalate appropriately to resolve incidents quickly.
Provide release support when needed and manage engagement across audiences.
Manage the full lifecycle of infrastructure and application environments.
Lead planning, design, and implementation of complex infrastructure solutions aligned with deployment requirements, playbooks, and technical blueprints.
Lead problem-resolution processes and establish system input/output processes and working parameters.