Regional Technology Operations Specialist II
About The Position
Select Medical is seeking a proactive, customer-focused Regional Technology Operations Specialist II to provide technical services to hospitals and clinical operations across the Richmond, Virginia region. The role supports installation, configuration, maintenance, troubleshooting, and user support for endpoint devices, software applications, networking equipment, printers, mobile devices, and telecommunications technologies. The specialist helps resolve technical issues affecting patient care and business operations in a fast-paced healthcare environment and reports to the Supervisor, Regional Technology Operations. The position requires regular travel throughout the assigned region, including periodic overnight stays, and availability to provide support outside normal business hours. The role also provides on-call after-hours support for critical business and patient-care systems. Regional locations include hospitals in Richmond, Yorktown, Newport News, and Alexandria, Virginia.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent education and experience may be considered.
- Minimum 5 years of Information Systems experience.
- At least 3 years of hands-on experience supporting endpoint devices, operating systems, and network infrastructure technologies.
- Experience troubleshooting Windows desktop and laptop environments.
- Strong customer service, communication, and interpersonal skills.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Ability to prioritize multiple tasks and adapt to changing business needs.
- Strong organizational skills, attention to detail, and a sense of urgency.
- Ability and willingness to travel regularly throughout the region.
- Availability to provide support outside normal business hours.
Nice To Haves
- 7 or more years of Information Systems experience.
- Experience supporting HP and Ricoh printers, scanners, tablets, smartphones, and related peripherals.
- Knowledge of networking, telecommunications, VoIP, and infrastructure technologies.
- Experience supporting clinical and healthcare technologies, including nurse call systems, telemetry, medication dispensing systems, and other patient-care devices.
- Familiarity with Epic, MEDHOST, or other healthcare applications.
- Experience in multi-site healthcare or enterprise environments.
- Knowledge of Microsoft productivity applications and endpoint management tools.
- Healthcare industry experience.
- Strong documentation and process improvement skills.
- Experience working in and navigating ServiceNow.
Responsibilities
- Provide advanced end-user support for desktops, laptops, mobile devices, printers, scanners, clinical technologies, and related peripherals.
- Respond to and resolve incidents, requests, tasks, and problems assigned through the Solution Center, providing timely communication and resolution.
- Install, configure, troubleshoot, maintain, and repair hardware, operating systems, software applications, and network-connected devices.
- Support local and wide-area network connectivity and assist with telecommunications and VoIP-related issues.
- Escalate complex or out-of-scope issues to appropriate teams or vendors and ensure proper follow-through.
- Assist with hospital openings, acquisitions, relocations, closures, equipment deployments, upgrades, and technology refresh initiatives.
- Coordinate with corporate Information Services teams and vendors to implement technology projects and infrastructure improvements.
- Maintain accurate documentation of equipment inventory, network infrastructure, cabling, software revisions, and device locations.
- Monitor and report potential security concerns and unauthorized access to corporate systems and data.
- Provide on-call after-hours support for critical business and patient-care systems.
- Support disaster recovery testing and business continuity activities as assigned.
- Collaborate with Systems Administrators, Engineers, and other Information Services teams on projects and operational initiatives.
- Complete additional projects and responsibilities as assigned.
Benefits
- Paid orientation program.
- Paid Time Off (PTO) and Extended Illness Days (EID).
- Health, dental, and vision insurance.
- Life insurance.
- Prescription coverage.
- 401(k) retirement plan with a company match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
