Technology Operations Coordinator
About The Position
The NYC Carpenters Training Center is a premier apprenticeship and workforce development program serving apprentices, journeypersons, instructors, and industry partners throughout New York City. The Technology Operations Coordinator is part of the broader Information Technology Department and supports the Training Center's technology, data, communications, digital learning, and operational improvement initiatives. The Coordinator manages digital platforms, supports technology-enabled business processes, develops reporting and analytics, coordinates technology projects, and helps improve the experience of students, instructors, and staff. Working with the Information Technology Department, Training Center leadership, administrative teams, instructors, and technology partners, the position translates technology and information into practical solutions that improve efficiency, communication, service delivery, and educational outcomes. The role supports enterprise technology standards and priorities while addressing the Training Center's operational and instructional needs. This is a fully on-site position at 395 Hudson St., 2nd Floor, New York, NY 10014, five days per week, and is not eligible for remote or hybrid work. The position reports to the Information Technology Department.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Information Technology, or a closely related technical field.
- Two or more years of experience supporting technology, digital platforms, business applications, operations, data and reporting, or a related area.
- Experience managing or supporting websites, content management systems, digital platforms, business applications, or comparable technology systems.
- Demonstrated ability to learn, administer, and support new technology systems and translate operational needs into practical technology solutions.
- Strong written and verbal communication skills, including the ability to explain technology clearly to a range of users.
- Strong organizational, analytical, problem-solving, and project-management skills, with the ability to coordinate multiple priorities and meet deadlines.
Nice To Haves
- Familiarity with HTML/CSS, SQL, JavaScript, reporting and dashboard tools, automation, or similar technologies; advanced programming experience is not required.
- Experience with CRM, learning management, student information, or similar business systems.
- Experience with social media management platforms, digital marketing tools, or multichannel communications.
- Experience in workforce development, education, training, labor-management, nonprofit, or membership-based organizations.
Responsibilities
- Manage and maintain the Training Center website and related digital platforms, keep content accurate and current, monitor performance and user activity, and identify opportunities to improve the user experience.
- Manage digital communications across email, text messaging, website updates, social media, and other channels; develop and schedule content; monitor communication analytics; and support outreach to apprentices, journeypersons, instructors, staff, and industry partners.
- Maintain and improve data quality across systems; develop reports, dashboards, and operational analytics; support performance metrics and key performance indicator tracking; and translate data into useful information for operational decision-making.
- Provide on-site technology support for Training Center staff and students within the broader Information Technology Department.
- Provide support and training for administrative and educational systems; assist with digital records and communications platforms; and support application administration and user access management.
- Coordinate with IT colleagues, technology vendors, and partners as needed.
- Identify opportunities to improve business processes through technology and automation.
- Coordinate technology projects with the Information Technology Department, Training Center departments, and external vendors.
- Support technology needs for major events, programs, and special initiatives.
- Develop clear procedures, documentation, and user guides.
Benefits
- 100% employer-paid health benefits.
- Employer-funded annuity contribution equal to 10% of compensation.
- Paid time off.
- Professional-development support, including CEBS and continuing-education programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
