Technology Leader, Facility Operations

NJM Insurance Group•Trenton, NJ

2d•$100,402 - $116,574•Onsite

About The Position

NJM’s Facility Operations Team is seeking a Technology Leader, Facility Operations, Senior, to administer, support, integrate, and continuously improve technology systems used in facility operations, building infrastructure, and maintenance management. The role is the primary technical resource for platforms including Building Automation Systems (BAS), Computerized Maintenance Management Systems (CMMS), access control, video surveillance, building network infrastructure, industrial communication protocols, and operational software environments. It combines facility operations knowledge with information technology expertise to support mission-critical building systems and operational excellence. The Technology Leader works with Facility Operations staff, Corporate Information Technology, Security, contractors, and vendors to ensure facility technology systems are reliable, secure, and efficient. The role has no direct reports. It is based in NJM’s West Trenton office five days per week, with occasional travel to the Hammonton and Parsippany locations. Regular and predictable onsite attendance is an essential function. Responsibilities include leading and administering Facility Operations software and technology platforms; managing configurations, user access, upgrades, contracts, licensing, and vendor relationships; supporting CAFM/IWMS implementation and customization; and assisting with building automation, security, video management, energy management, and AV control systems. The role also supports process improvement, compliance and documentation, stakeholder training, operational analytics and reporting, project implementation and commissioning, and technical guidance for Facility Operations staff and leadership. The position requires a bachelor’s degree in a related field and at least five years of experience supporting facility, building automation, industrial control, systems integration, or related technology environments. The stated pay range is $100,402–$116,574, commensurate with experience and credentials.

Requirements

Bachelor’s degree in information technology, Engineering Technology, Computer Science, Facilities Management, or a related discipline.
Minimum five years of experience supporting technology systems in facilities, building automation, industrial controls, systems integration, or related environments.
Experience administering enterprise software applications and technical systems.
Experience supporting mission-critical operational environments.
Strong attention to detail and a high degree of accuracy.
Advanced proficiency in Microsoft Office Suite, especially Excel, including Pivot Tables.
Strong analytical, communication, documentation, and problem-solving skills.
Effective verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
Ability to manage multiple projects and priorities simultaneously.
Strong customer service, relationship management, organizational, and documentation skills.

Nice To Haves

Three to five years of relevant experience in financial, administrative, or operational support.
Experience supporting smart buildings or critical facility environments.
Experience integrating BAS, security, and CMMS platforms.
Experience with cloud-based facility management systems.
Experience working with contractors, controls vendors, and system integrators.
Working knowledge of Building Automation Systems (BAS).
Understanding of HVAC controls and building systems operation.
Knowledge of Siemens Desigo, Microsoft SharePoint, Acuity Brands nLight Sensor View, C-Cure Access Management System, and Autodesk AutoCAD.

Responsibilities

Serve as the primary lead and technical resource for Facility Operations technology systems and software platforms.
Manage system configurations, user accounts, permissions, and operational settings across supported applications.
Coordinate software updates, patches, upgrades, and migrations with vendors and IT personnel.
Monitor facility performance metrics and identify trends, risks, and improvement opportunities.
Administer and maintain CMMS, facility management software, and related platforms.
Manage and enhance the Facility Operations SharePoint site.
Manage software and support contracts, licensing, renewals, negotiations, and vendor relationships; represent Facility Operations in vendor management solutions.
Work with HR to support Workday solutions and maintain the integrity of existing data and reporting.
Develop, deploy, and manage total solutions; establish and monitor electronic file storage directories and adherence to retention policies.
Support CAFM/IWMS implementation, customization, upgrades, workflow analysis, data migration and cleanup, project management, software configuration, and customization.
Provide CAFM design and expert configuration of FM:Systems and AutoCAD; implement solutions using best practices, and support testing, debugging, deployment, and automation.
Gather software requirements and oversee documentation and maintenance of design specifications, architectural diagrams, and process diagrams.
Work with vendors to troubleshoot systems and develop new initiatives; evaluate existing solutions and identify additional service opportunities.
Estimate project work accurately and keep tasks within scope and budget.
Support BAS, access control, video management, energy management, AV control, and related applications, including configuring and troubleshooting building controls, schedules, alarms, trends, and graphics.
Support integration of HVAC, electrical, metering, lighting, and other facility systems into enterprise building platforms; analyze performance data and recommend operational improvements.
Assist with commissioning, testing, and validation of new building control systems.
Identify operational inefficiencies, recommend process improvements, streamline workflows, participate in continuous improvement initiatives, and document business requirements and process changes.
Maintain facility records, asset inventories, and technical documentation; assist with regulatory, environmental, safety, and audit reporting.
Support sustainability and energy data collection and reporting; ensure compliance with company policies and facility standards; maintain documented disaster recovery and backup procedures.
Provide technical support to facility managers, maintenance teams, and business partners; coordinate with vendors and contractors on integrations and reporting; train users on facility software applications.
Develop operational reports and dashboards; analyze system trends, alarms, energy use, maintenance performance, and equipment data; identify actionable insights with stakeholders.
Participate in facility construction, renovation, and technology deployment projects; review designs, specifications, submittals, and control sequences; coordinate new technology deployments and upgrades.
Support acceptance testing, commissioning, and turnover documentation, ensuring projects align with business, operational, and cybersecurity requirements.
Provide technical guidance and training to Facility Operations staff, stay current with emerging facility technologies, recommend solutions, and advise Facility Operations leadership.
Champion continuous improvement and innovation, build partnerships with IT, Security, Engineering, and Operations, promote standardized and secure technology practices, and advance data-driven facility management.