Technology Leader, Facility Operations

New Jersey Manufacturers•Trenton, NJ

16h•Onsite

About The Position

NJM’s Facility Operations Team is seeking a Technology Leader to administer, support, integrate, and continuously improve technology systems used in facility operations, building infrastructure, and maintenance management. The position is the primary technical resource for facility technology platforms, including Building Automation Systems (BAS), Computerized Maintenance Management Systems (CMMS), access control, video surveillance, building network infrastructure, industrial communication protocols, and operational software environments. The role works with Facility Operations staff, Corporate Information Technology, Security, contractors, and vendors to maintain reliable, secure, and efficient systems and support mission-critical building operations. It has no direct reports. The position is based in NJM’s West Trenton office five days per week, with occasional travel to the Hammonton and Parsippany locations. Regular and predictable onsite attendance is an essential function. Responsibilities span software and systems administration, facilities technology implementation and integration, process improvement, compliance and documentation, stakeholder support, data analysis, project work, training, and technology guidance for Facility Operations.

Requirements

Bachelor’s degree in information technology, Engineering Technology, Computer Science, Facilities Management, or a related discipline.
At least 5 years of experience supporting technology systems in facilities, building automation, industrial controls, systems integration, or related environments.
Experience administering enterprise software applications and technical systems.
Experience supporting mission-critical operational environments.
3–5 years of relevant experience in financial, administrative, or operational support.
Experience supporting smart buildings or critical facility environments.
Experience integrating BAS, security, and CMMS platforms.
Experience with cloud-based facility management systems.
Experience working with contractors, controls vendors, and system integrators.
Strong attention to detail and a high degree of accuracy.
Advanced proficiency in Microsoft Office, especially Excel, including Pivot Tables.
Strong analytical, communication, documentation, and problem-solving skills.
Effective verbal and written communication skills.
Ability to manage multiple projects and priorities simultaneously.
Strong customer service and relationship management abilities.
Excellent organizational and documentation skills.
Ability to communicate technical concepts to non-technical audiences.

Nice To Haves

Working knowledge of Building Automation Systems (BAS).
Understanding of HVAC controls and building systems operation.
Knowledge of Siemens Desigo, Microsoft SharePoint, Acuity Brands nLight Sensor View, C-Cure Access Management System, and Autodesk AutoCAD.

Responsibilities

Serve as the primary lead and technical subject matter expert for Facility Operations technology systems and software platforms.
Manage system configurations, user accounts, permissions, and operational settings across supported applications.
Coordinate software updates, patches, upgrades, and system migrations with vendors and IT personnel.
Monitor facility performance metrics and identify trends, risks, and improvement opportunities.
Administer and maintain CMMS, facility management software, and related platforms.
Manage the Facility Operations SharePoint site, update information, and provide development enhancements.
Manage software and support contracts, licensing, renewals, negotiations, and vendor relationships; represent Facility Operations in vendor management solutions.
Work with HR to support Workday solutions and maintain the integrity of existing data and reporting.
Develop, deploy, and manage total solutions; establish electronic file directory storage and monitor adherence to retention policies.
Support CAFM/IWMS implementation, customization, and upgrades, including workflow analysis, data migration and cleanup, project management, configuration, and customization.
Provide CAFM design and expert configuration for FM:Systems and AutoCAD; implement solutions using best practices, with quality testing, debugging, deployment, and automation in mind.
Gather software requirements and oversee documentation and maintenance of design specifications, architectural diagrams, and process diagrams.
Work with vendors to troubleshoot systems and develop initiatives; assess existing solutions and services for additional opportunities.
Estimate project work accurately and keep tasks within scope and budget.
Support Building Automation Systems, access control, video management, energy management, AV control, and related applications; configure, troubleshoot, and optimize controls, schedules, alarms, trends, and graphics.
Support integration of HVAC, electrical, metering, lighting, and other facility systems into enterprise building platforms; analyze performance data and recommend improvements.
Assist with commissioning, testing, and validation of new building control systems.
Identify operational inefficiencies, recommend process improvements, streamline workflows, and participate in continuous improvement initiatives.
Document business requirements and support implementation of process changes.
Maintain facility records, asset inventories, and technical documentation; assist with regulatory, environmental, safety, and audit reporting.
Support data collection and reporting for sustainability and energy initiatives; ensure compliance with company policies and facility standards.
Ensure disaster recovery and backup procedures are documented and maintained.
Serve as a technical resource for facility managers, maintenance teams, and business partners; coordinate with vendors and contractors on integrations and reporting requirements.
Provide user training and support for facility-related software applications.
Develop operational reports and dashboards; analyze system trends, alarms, energy use, maintenance performance, and equipment data, and work with stakeholders to identify actionable insights.
Participate in facility construction, renovation, and technology deployment projects; review system designs, specifications, submittals, and control sequences.
Coordinate new technology implementation and system upgrades; support acceptance testing, commissioning, and turnover documentation.
Ensure technology projects align with business, operational, and cybersecurity requirements.
Provide technical guidance and training to Facility Operations staff, stay informed about emerging facility technologies and industry trends, recommend effective solutions, and advise Facility Operations leadership.
Champion continuous improvement and innovation, build partnerships across IT, Security, Engineering, and Operations, promote standardized and secure practices, and advance data-driven facility management.