Technology Delivery Manager
About The Position
The Technology Delivery Manager, Technology Operations is accountable for coordinating and driving the successful delivery of strategic and operational technology initiatives across the Technology Operations organization. The role provides a centralized view of priorities, commitments, dependencies, risks, and outcomes while enabling teams to execute with clarity, discipline, and speed. Working closely with Technology Operations leadership and delivery teams, the manager strengthens execution rigor, delivery transparency, and predictable outcomes across infrastructure operations, resilience, lifecycle management, observability, data management, middleware, cloud operations, and recovery initiatives. The role owns the integrated delivery portfolio, establishes consistent delivery practices and governance, and drives initiatives from definition through implementation and transition to operations. The position also coordinates Technology Operations teams, enterprise partners, vendors, and consultants; supports transformation, modernization, and resilience initiatives; and improves execution through delivery insights, retrospectives, and lessons learned.
Requirements
- Bachelor’s degree in Information Technology, Engineering, Business, or a related field, or equivalent practical experience.
- Minimum of 8 years of experience leading technology delivery, complex initiatives, or cross-functional execution within enterprise technology environments.
- Demonstrated experience driving multiple concurrent initiatives across infrastructure, operations, resilience, cloud, platform, or other technology organizations.
- Strong written and verbal communication skills, including executive-level reporting, decision framing, and stakeholder alignment.
- Proven ability to manage outcomes, risks, dependencies, resources, and cross-team delivery commitments.
Nice To Haves
- Experience supporting Technology Operations, Infrastructure, Resilience, Disaster Recovery, or Platform Services organizations.
- Familiarity with enterprise governance, risk management, or regulatory environments.
- Relevant delivery, agile, product, or project leadership certification such as PMP, PgMP, SAFe, Scrum, or equivalent experience.
- Experience operating in a centralized delivery function, transformation office, enterprise PMO, or hub-and-spoke delivery model.
Responsibilities
- Own the integrated delivery portfolio for Technology Operations across all functional domains.
- Lead initiative intake, prioritization, sequencing, capacity alignment, and dependency management in partnership with Technology Operations leadership.
- Establish practical and consistent delivery practices, tools, decision forums, and governance across the portfolio.
- Drive initiatives from definition through implementation and transition to operations, ensuring clear outcomes, scope, ownership, milestones, and acceptance criteria.
- Develop and maintain integrated delivery plans covering milestones, dependencies, risks, issues, decisions, resources, and mitigation actions.
- Monitor delivery performance and proactively resolve execution risks, resource constraints, cross-team dependencies, and impediments.
- Facilitate cross-functional execution while maintaining clear accountability for commitments and outcomes.
- Serve as the primary point of coordination for Technology Operations delivery status, risks, dependencies, decisions, and escalations.
- Prepare and deliver concise executive communications, portfolio dashboards, decision materials, and outcome-based status reporting.
- Facilitate leadership reviews, delivery forums, dependency discussions, and escalation paths as needed.
- Implement standardized reporting for delivery health, milestones, risks, dependencies, financials, and realized outcomes across the portfolio.
- Ensure delivery activities align with enterprise governance, audit, compliance, resilience testing, and regulatory readiness requirements.
- Use delivery insights, retrospectives, and lessons learned to improve ways of working and execution performance.
- Coordinate Technology Operations teams, enterprise partners, vendors, and consultants to align responsibilities, dependencies, and delivery commitments.
- Enable major transformation, modernization, and resilience initiatives through effective sequencing, resource alignment, and execution governance.
- Remove delivery friction, accelerate decision-making, and improve predictability across Technology Operations initiatives.
Benefits
- The role may be eligible for annual, sales, or other incentive compensation.
- Guardian describes skill-building, leadership development, and philanthropic opportunities.
- Guardian offers contemporary, supportive, flexible, and inclusive benefits and resources to eligible full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
