Technology Center Desk Attendant

Traverse Area District Library • Traverse City, MI

1d

About The Position

The Technology Center Desk Attendant is a member of the library support staff responsible for monitoring and assisting patrons with the library’s technology services. These services include computers in the Technology Center, wireless network access, online resources, and TADL digital services. The position is scheduled for 18.5 hours per week. The preferred schedule is Tuesday and Thursday from 8:30 a.m. to 3:00 p.m. and Friday from 8:30 a.m. to 2:00 p.m.

The employee must adhere to the Library’s mission, vision, core values, policies, and procedures, and meet or excel in the position’s responsibilities, knowledge, and abilities. Evening and weekend work is required. Reasonable accommodations will be made for individuals with disabilities; visual and communication ability is required.

Requirements

• High school diploma.
• Skilled in using computers and other devices, software, web technology, online services, and social media platforms and apps.
• Background in customer service.
• Knowledge of library policies, procedures, and best practices for providing public library services to all patrons.
• Ability to provide exceptional customer service.
• Ability to work effectively with the public and other employees.
• Familiarity with Mac OS X and/or MS Windows operating systems.
• Ability to communicate effectively.
• Visual and communication ability is required.

Responsibilities

• Monitor patron use of the Technology Center in accordance with library policies.
• Adhere to all Library policies and procedures.
• Assign computer access and assist patrons with Technology Center services, including printing, faxing, scanning, and website access.
• Fulfill 3D printer orders.
• Stay informed about library technology-based services, including lab software, wireless access, the TADL mobile app, and online resources.
• Work evenings and weekends.
• Perform related duties as required.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED