Technology Center Desk Attendant

Traverse Area District Library • Traverse City, MI

21h

About The Position

The Technology Center Desk Attendant is a member of the library support staff who monitors and assists patrons using the library’s technology services, including Technology Center computers, wireless network access, online resources, and TADL digital services. The position is 18.5 hours per week. The preferred schedule is Tuesday 8:30 a.m.–3:00 p.m., Thursday 8:30 a.m.–3:00 p.m., and Friday 8:30 a.m.–2:00 p.m. The employee must adhere to the Library’s mission, vision, core values, policies, and procedures. Evening and weekend work is required.

Requirements

• High school diploma.
• Knowledge of library policies, procedures, and best practices for providing public library services to all patrons.
• Ability to provide exceptional customer service.
• Ability to work effectively with the public and other employees.
• Familiarity with Mac OS X and/or Microsoft Windows operating systems.
• Ability to communicate effectively.
• Skill in using computers and other devices, software, web technology, online services, social media platforms, and apps.
• Background in customer service.
• Visual and communication ability are required, subject to reasonable accommodations for individuals with disabilities.

Responsibilities

• Monitor patron use of the Technology Center in accordance with library policies.
• Follow all Library policies and procedures.
• Assign computer access and assist patrons with Technology Center services, including printing, faxing, scanning, and website access.
• Fulfill 3D printer orders.
• Stay informed about library technology-based services, including lab software, wireless access, the TADL mobile app, and online resources.
• Work evenings and weekends.
• Perform related duties as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED