Technology and Digital Operations Coordinator
About The Position
The NYC Carpenters Training Center is a leading apprenticeship and workforce development program serving apprentices, journeypersons, instructors, and industry partners throughout New York City. The Technology and Digital Operations Coordinator supports and advances the Training Center’s technology, communications, data, and digital learning initiatives. The role manages websites and digital platforms, supports technology-enabled business processes, strengthens communications, develops reports and analytics, and improves the experience of students, instructors, and staff. The Coordinator works with Training Center leadership, administrative departments, and technology partners to implement solutions that improve efficiency, communication, and educational outcomes. The position manages the Training Center website and other digital platforms, maintains accurate and current website content, monitors performance and registration activity, and analyzes traffic and user engagement. It also manages digital communications across email, text messaging, the website, and social media; creates and schedules content; monitors analytics; and supports outreach to the Training Center’s audiences. The Coordinator maintains and improves data quality, develops reports and dashboards, analyzes data using Excel and other reporting tools, and assists with performance metrics and KPI tracking. The role also provides technology support and training to staff and students, supports administrative and educational technology systems, and assists with system administration and user access management. The position identifies opportunities to improve processes through technology and automation, coordinates technology projects with internal departments and external vendors, supports technology needs for events and special initiatives, and develops and maintains documentation, procedures, and user guides.
Requirements
- Bachelor’s degree in Information Systems, Communications, Business Administration, Educational Technology, or a related field, or an equivalent combination of education and experience.
- Three years of experience supporting technology, communications, operations, or digital platforms.
- Complete proficiency with Microsoft 365.
- Experience with website content management systems.
- Excellent written and verbal communication skills.
- Strong organizational, analytical, and project management skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Nice To Haves
- Experience with HTML, CSS, JavaScript, SQL, or similar technologies.
- Experience working with CRM, learning management, or student information systems.
- Experience with social media management platforms and digital marketing tools.
- Experience in workforce development, education, training, labor-management, nonprofit, or membership organizations.
Responsibilities
- Manage and maintain the Training Center website and related digital platforms.
- Monitor website performance, user activity, and online registration processes.
- Maintain website content and ensure information is accurate and current.
- Analyze website traffic and user engagement to improve the user experience.
- Manage digital communications through email, text messaging, website updates, and social media.
- Develop and schedule content across multiple communication channels.
- Monitor communication analytics and recommend improvements.
- Support outreach to apprentices, journeypersons, instructors, staff, and industry partners.
- Maintain and improve data quality across multiple systems and platforms.
- Develop reports, dashboards, and analytics to support operational decision-making.
- Create and analyze reports using Excel and other reporting tools.
- Assist with performance metrics and key performance indicator (KPI) tracking.
- Serve as a technology resource for Training Center staff and students.
- Provide training and support for administrative and educational technology systems.
- Assist users with website access, digital records, communications platforms, and related technologies.
- Support system administration and user access management for Training Center applications.
- Identify opportunities to improve business processes through technology and automation.
- Coordinate technology projects with internal departments and external vendors.
- Assist with technology support for major events, programs, and special initiatives.
- Develop and maintain documentation, procedures, and user guides.
Benefits
- 100% employer-paid health benefits.
- Employer-funded annuity contribution equal to 10% of compensation.
- Paid time off.
- Professional-development support, including CEBS and continuing-education programs.
- Competitive salary and comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
