Technogym Solution Expert, Boutique

Technogym S.p.A. • Miami (Florida), FL

10d • Onsite

About The Position

Technogym is seeking a responsible, highly motivated Client Advisor with a genuine interest in the brand and a passion for sport and wellness to join its new retail boutique in Miami, Florida. The Client Advisor serves as a Brand Ambassador, delivering an excellent in-store experience, putting customers first, providing outstanding service, and striving to exceed customer expectations.

The role contributes to store sales performance, builds and maintains customer relationships, and supports a memorable shopping experience through product knowledge, storytelling, service, and selling skills. It also involves maintaining customer information in the CRM, upholding brand and store standards, and collaborating with Field Sales and Teleselling to support an omni-channel customer journey. The position requires availability for retail hours, including some weekends.

Requirements

• At least 2 years of experience as a Sales Assistant; experience with luxury brand retail companies is preferred.
• Bachelor’s degree.
• Selling aptitude, with an emphasis on developing business.
• Ability to leverage networks by cultivating key relationships, and knowledge of local marketing and media.
• Ability to acquire expertise in store operational applications, including Salesforce and SAP.
• Passion for fitness and wellness.
• Entrepreneurial approach.
• Ability to create and cultivate a network.
• Ability to work retail hours, including some weekends.
• Confident customer communication and a strong presence on the store floor.

Nice To Haves

• Experience as a Sales Assistant for a luxury brand retail company.
• Passion for design, luxury goods, fashion, Made in Italy, art, working out, and a healthy lifestyle.

Responsibilities

• Contribute to store sales performance by achieving sales targets.
• Maintain product knowledge and deliver an outstanding customer experience.
• Attract new customers and maintain relationships with existing customers to generate business opportunities.
• Participate in design events and trade shows to collect and convert leads.
• Handle customer complaints, seeking assistance as needed and ensuring issues are resolved to the satisfaction of the customer and company.
• Create a unique and memorable shopping experience through customer focus, storytelling, extraordinary service, selling skills, and aptitude.
• Keep the CRM system up to date.
• Meet behavioral requirements and adhere to dress code and appearance guidelines.
• Ensure the store follows Brand Guidelines for visual merchandising, appearance, and atmosphere; follow company procedures and Security, Health, and Safety regulations.
• Stay informed about brand activities, locations, events, and marketing activities.
• Cooperate with Field Sales and Teleselling in an omni-channel approach to facilitate and speed up the customer journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level