TECHNICIAN Charleston

Dan Pilson Auto Center Inc • Charleston, IL

2d • $18 - $30

About The Position

The Technician performs repair and service on customer and dealership vehicles in accordance with management’s guidelines for productivity, safety, and efficiency. The role includes diagnosing vehicle issues, performing authorized repairs, communicating work status and recommendations, and maintaining a safe, clean work area. The employee also participates in ongoing education and maintains training or certification records. Duties may change at any time, and other duties may be assigned by management.

Requirements

• Ability to synthesize complex or diverse information, collect and research data, and use intuition and experience to complement data.
• Ability to identify and resolve problems promptly, gather and analyze information, develop alternative solutions, and work effectively in group problem-solving situations.
• Ability to build technical knowledge and skills continuously and share expertise with others.
• Customer-service skills, including responding promptly to customer needs, managing difficult customer situations, soliciting feedback, and meeting commitments.
• Interpersonal skills, including listening to others without interrupting.
• Ability to speak clearly and persuasively, listen, and seek clarification.
• Consistent attendance and punctuality, and ability to ensure work responsibilities are covered when absent.
• Dependability in completing tasks on time or notifying the appropriate person with an alternate plan.
• Attention to accuracy and thoroughness, willingness to apply feedback, and ability to monitor work quality.
• Ability to meet productivity standards, complete work promptly, and strive to increase productivity.
• Ability to observe safety and security procedures, identify and report potentially unsafe conditions, and use equipment and materials properly.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions in mathematical or diagram form.
• One year certificate from a college, technical school, or factory apprentice program; or three to six months of related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

• Review vehicle history and applicable factory bulletins for the vehicle’s make and model, paying special attention to outstanding campaigns.
• Complete system diagnostics, automotive troubleshooting, and testing.
• Report required vehicle work to management for approval.
• Record proposed and additional work on hard copy or a technician terminal.
• Request necessary parts after repair authorization and return parts requested to be saved by the customer or factory.
• Help team members with customer retention and provide a daily status report.
• Perform vehicle repairs after approval and receipt of parts.
• Test-drive vehicles as needed to diagnose issues and verify repairs.
• Inform the dispatcher, advisor, team leader, or electronic technician terminal when a job is complete, and record final notes about recommended work.
• Stay informed about management and agency safety guidelines, especially those concerning hazardous-waste disposal.
• Participate in continuing education and maintain training and certification records.
• Keep work areas clean and maintain personal and shop tools in good condition.
• Perform other duties as assigned by management.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• PTO
• Holiday pay
• Employee discounts
• Eligibility for discretionary performance-based bonuses; bonuses are not guaranteed and are awarded at the employer’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed