Optometric Technician - Target North Charleston

Warby Parker • North Charleston, SC

6d

About The Position

Warby Parker is seeking an Optometric Technician to work alongside optometrists and provide a smooth, positive experience for eye exam patients in a high-volume retail setting. The technician serves as a primary liaison between the doctor and patients, completes preliminary clinical testing and data collection, supports in-person and video-assisted appointments where available, and helps patients learn to insert and remove contact lenses. The role also supports appointment booking and follow-up, patient flow, accurate records, reports, regulatory and privacy compliance, and the upkeep of the exam room and equipment. The technician may also support the retail sales team as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Effective team collaboration and communication with doctors, store team members, and patients.
• Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
• Able to think creatively when needed.
• Precise and comfortable with technology, with the ability to quickly learn and effectively use new medical applications.
• Enthusiasm for working alongside a doctor in a high-volume retail setting.

Nice To Haves

• At least 1 year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to accurately describe the features and benefits of different offerings.
• Working knowledge of G Suite.
• Previous work experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Act as the primary liaison between the doctor and patient and establish rapport with eye exam patients.
• Collect preliminary clinical data, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye exam appointments as available.
• Provide new contact lens wearers with insertion and removal training and, as directed by the Store Leader, train additional team members to deliver that training.
• Support patients and the store team through the booking process, including appointment confirmation, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye exam process.
• Help the doctor maintain accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up to date, cleaning equipment, and performing ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support for full-time employees.
• Optical Education Reimbursement for full-time employees.
• Free eyewear.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed