Optometric Technician - Target North Charleston

Warby Parker•North Charleston, SC

7d•Onsite

About The Position

Warby Parker is seeking an Optometric Technician to work alongside optometrists and provide patients with a positive experience in a high-volume retail eye exam setting. The technician manages patient flow, performs pre-testing and preliminary clinical data collection, supports in-person and video-assisted eye exams, and assists new contact lens wearers with insertion and removal training. The role also supports appointment booking and follow-up, accurate recordkeeping, reports to other medical professionals, and retail sales as directed by the Store Leader. The technician maintains an organized, clean, and well-equipped exam room, including replenishing supplies, updating contact lens trials, and maintaining and calibrating equipment. The role requires a compassionate, professional approach to patient care; strong collaboration, communication, organization, and time-management skills; and comfort learning and using medical technology. The posting includes benefits for both full-time and part-time employees and describes compensation as a competitive base salary or hourly rate, with variable compensation for eligible employees.

Requirements

Professional, articulate, and compassionate approach to patient care.
Effective team collaboration and communication with doctors, the store team, and patients.
Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
Ability to think outside the box when needed.
Precision and comfort with technology, and ability to learn and use new medical applications quickly.

Nice To Haves

At least 1 year of experience in a medical environment supporting doctors.
Strong knowledge of eyewear and ability to accurately describe the features and benefits of different offerings.
Working knowledge of G Suite.
Previous work experience in optometry, electronic health records, or medical care.
Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

Act as the primary liaison between the doctor and patient, building rapport with eye exam patients.
Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
Support in-person and video-assisted eye exam appointments as available.
Train new contact lens wearers in insertion and removal, and train additional team members on this process as directed by the Store Leader.
Support patients and the store team with appointment confirmations, annual exam outreach, and contact lens follow-up.
Manage patient flow through the eye exam process.
Help the doctor maintain accurate records of collected data.
Help prepare reports for other medical professionals as needed.
Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up to date, maintaining equipment cleanliness, and performing maintenance and calibration as needed.
Support the retail sales team as directed by the Store Leader.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time and part-time employees.
Paid holidays for full-time employees.
Vacation days for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement support for full-time employees.
Optical Education Reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.