CDOC - Technician IV (Command Post Dispatcher) - Denver
About The Position
This Colorado Department of Corrections (CDOC) work unit monitors parolees on a 24 hour per day, seven day per week, 356 days per year basis to provide public safety and opportunities of successful re-entry of inmates returning to community placement in the Division of Adult Parole. The unit ensures compliance with Federal and State statutes, CDOC Regulations, Parole Board conditions and agreement, Code of Penal Discipline, community corrections standards, Interstate Compact Rules and Regulations and other established rules/standards for the supervision of parolees. This position monitors electronic monitoring violations in conjunction with the electronic monitoring center and equipment vendors and coordinates the Division of Adult Parole field response. The Command Post is open 7 days/week, 24 hours a day, including holidays. Positions are subject to working various shifts including nights, weekends and holidays.
Requirements
- Four (4) years of technical, high-level clerical, correctional/law enforcement, or dispatch center experience
- Two (2) years of experience in applying rules, laws and guidelines
- Two (2) years of experience in coordinating multiple processes/ multitasking
- Two (2) years of experience in tracking statistics and compiling reports
- Two (2) years of experience in high level customer service working with diverse populations
- Possess a high school diploma or GED
- Must be 21 years of age
- Have NO felony convictions
- Applicants must have valid U.S. work authorization at the time of application
- Must be able to see and hear in order to observe, address and respond to potential breaches in safety and security
Nice To Haves
- Experience handling a high call volume
- Experience handling confidential information
- Experience as an operator in a dispatch center to include radio and telephone
- Experience as an operator in an electronic monitoring center
- Experience with NCIC/CCIS systems
- Experience with the Federal and state statutes, DOC Regulations, Parole Board conditions and agreement, Code of Penal Discipline, Community Corrections Standards, Interstate Compact Rules and Regulations
Responsibilities
- Monitor incoming alert data from the monitoring center vendor's web application and apply established guidelines to coordinate the response to the particular type of alert
- Notify Adult Parole Division staff and coordinates, monitors, and documents the staff response to alerts
- Communicate directly with the monitoring center and equipment vendor to clarify information and documents the results
- Receive notifications regarding law enforcement contacts with parolees and determines the issuance of Holds and Releases, and/or escalation of calls
- Contact other agencies when clarification of information is necessary
- Receive requests for information from the monitoring center and equipment vendor's web applications, NCIC/CCIS databases, Department of Correction's databases, and other web applications
- Research requests, collects, documents, and disseminates information to Adult Parole Division staff
- Make notifications to law enforcement agencies at the request of Adult Parole Division staff
- Conduct database queries to assist Adult Parole Division staff
- Performs other duties as assigned or required
Benefits
- PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans
- Medical and dental health plans
- Short and long term disability coverage
- Paid life insurance
- 11 paid holidays per year plus vacation and sick leave
- Wellness program
- Tuition reimbursement
- Training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
