Command Center Technician

CoreWeave•Kenilworth, NJ

6d•$75,000 - $100,000•Onsite

About The Position

The Global Data Center Operations team serves as the backbone of our infrastructure, ensuring the seamless performance of our global hyperscale environment. Operating in a high-stakes, 24/7 setting, this team is responsible for safeguarding the availability, stability, and reliability of mission-critical systems that power our most essential services. As a Command Center Technician, you will serve as the front-line mission control for our global data center fleet. Where a site technician walks the floor, you walk the fleet — conducting structured remote rounds across every site we operate, using BMS, EPMS, DCIM, and every other telemetry source available to us. In a 24/7 operations environment, you will be responsible for real-time monitoring, coordination, and incident response across critical electrical, mechanical, and environmental systems. Acting as the central point of visibility, you will identify anomalies, coordinate cross-functional response efforts, and drive rapid resolution to ensure maximum uptime, operational continuity, and safety across our infrastructure. This is a remote monitoring role. You will not be turning wrenches — you will be the reason the person turning the wrench knows where to go.

Requirements

2+ years of experience working in mission-critical environments (data centers, utilities, or industrial operations).
Foundational technical knowledge of data center electrical and mechanical infrastructure systems.
Proven experience following and executing SOPs, MOPs, and EOPs in high-availability environments.
Proficiency with monitoring tools, ticketing systems, and operational dashboards.
Experience in incident management, technical troubleshooting, and structured escalation.
Ability to interpret system telemetry, trend data, and alarm behavior to distinguish signal from noise.
Ability and willingness to work a permanent 12.5-hour night shift on a fixed two-week rotating pattern, including weekends and holidays, in a 24/7 operations environment.
Excellent time management, organizational, and communication skills.
Must be able to prioritize tasks and react quickly to issues.
Strong written communication — much of your work product is the written record of what happened and when.
Work is performed in a climate-controlled Command Center environment, primarily seated at a multi-monitor operator workstation.
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Nice To Haves

4+ years of experience working in mission-critical environments
Prior experience in a hyperscale or large-scale data center environment.
Hands-on technical background in electrical (UPS, switchgear, generators) or mechanical (chillers, CRAC/CRAH units) systems.
Familiarity with specific BMS, EPMS, and DCIM platforms.
Experience working in a centralized Command Center or Network Operations Center (NOC).
Experience supporting multiple sites or a distributed fleet from a single point of visibility.
Prior experience working sustained night shift operations.
Relevant technical certifications (Data Center Operations, electrical/mechanical trades, or mission-critical facilities training).
You love to maintain high situational awareness and dive into the details of complex systems.
You're curious about identifying recurring trends or procedural gaps to drive continuous improvement.
You're an expert in remaining calm and effective under pressure during high-severity incidents.
You're the kind of person who notices the number that's slightly wrong before anyone else does.

Responsibilities

Conduct scheduled remote rounds each shift, reviewing and recording the health of electrical, mechanical, and fire/life safety systems across the fleet to ensure 24/7 reliability and availability.
Provide continuous monitoring of global data center infrastructure using Building Management Systems (BMS), Electrical Power Management Systems (EPMS), DCIM, and all other available telemetry and observability platforms.
Monitor critical assets including UPS systems, standby generators and fuel systems, switchgear, PDUs, battery plant, chillers, CRAH/CRAC units, cooling towers, pumps, air handlers, and fire suppression systems.
Baseline normal operating conditions and identify deviations, drift, and early-warning signatures in telemetry before they escalate into events.
Serve as the first responder for infrastructure alarms, triaging incidents and initiating response actions per SOPs, MOPs, and EOPs.
Escalate incidents promptly to on-site operations, engineering teams, and leadership based on defined escalation matrices.
Coordinate incident response activities across multiple teams and multiple sites to minimize risk to production environments.
Dispatch and remotely support on-site technicians, vendors, and contractors during events and planned maintenance, confirming work is performed in accordance with established practices and procedures.
Support root cause analysis (RCA) efforts by providing detailed timelines, logs, alarm histories, and incident documentation.
Act as a central communication hub, providing clear and accurate status updates during incidents and maintenance events.
Perform technical writing in support of the change management program, including event narratives, procedure feedback, and shift documentation.
Enforce adherence to change management processes and safety requirements within mission-critical environments.
Monitor and manage daily work requests and alarm queues to resolution within defined internal service levels.
Maintain detailed event logs and participate in structured shift handovers to ensure operational continuity across crews.
Make timely, high-quality decisions in high-pressure situations while maintaining a strong focus on safety, uptime, and operational excellence.