Technician II, Technology Support
About The Position
The Technician II, Technology Support performs technical, analytical, or maintenance work, typically drawing on vocational or technical education and on-the-job training. The role applies working knowledge to a defined set of analytical, scientific, or operational processes and completes assigned work within its area of expertise, following standard operating procedures and/or scientific methods with moderate supervision. The position supports the successful implementation of customized solutions and organizational initiatives through root cause analysis, reporting, KPIs, SLAs, collaboration with internal teams, and partner vendor relationships. It coordinates technology services, support, and project deployments to deliver a strong customer experience. Work may involve coding, programming, or integrating external customer technology and systems. The role also manages daily costs, staffing, equipment inventory, system compliance, safety, and security of organizational resources, including hardware, software, automation, and network infrastructure. It provides technical training and development, monitors and adjusts expenses against financial expectations and organizational metrics, maintains professional customer relationships, and uses technology to initiate, deploy, and track projects and support services 24x7. Windows 11 and troubleshooting are specified, and reliable transportation is absolutely required. The scheduled hours are Tuesday through Saturday, 5:00 a.m. to 1:30 p.m. EST. The listed pay range is $20.40 to $38.10 per hour, with compensation depending on factors such as market location, job-related knowledge, skills, education or training, and work experience. Annual short-term and/or long-term incentive programs may also be offered, subject to eligibility and program conditions.
Requirements
- Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.
- Reliable transportation is absolutely required.
- Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
- Ability to complete assigned work within own area of expertise, following standard operating procedures and/or scientific methods with moderate supervision.
- Windows 11 knowledge.
- Troubleshooting skills.
- Typically, knowledge gained through a combination of formal education in a vocational or technical degree program and on-the-job training.
Responsibilities
- Execute and implement customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships.
- Coordinate the delivery of technology services, support, and project deployments to provide an exceptional customer experience.
- Perform coding, programming, and/or integration with external customer technology and systems when required.
- Manage daily cost, staffing, equipment inventory, system compliance, safety, and security for organizational hardware, software, automation, and network infrastructure.
- Provide technical training and development to departmental resources and customers.
- Plan, monitor, and adjust expenses to meet or exceed financial expectations and organizational metrics.
- Apply approved principles for evaluating and setting goals and measures to deliver results.
- Establish and maintain professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
- Use technology to initiate, deploy, and track projects and support services 24x7.
- Perform technical, analytical, or maintenance work within the role’s area of expertise and according to standard operating procedures and/or scientific methods.
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance and Accidental Death and Dismemberment coverage
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid holidays and personal time
- Paid sick and family and medical leave time as required by law
- Discounted Employee Stock Purchase Program
- Annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements and program conditions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
