Technician II, Technology Support

UPS Supply Chain Solutions

4d

About The Position

Ensures successful execution and implementation of customized solutions and organizational initiatives using advanced root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates delivery of an exceptional customer experience for information technology services, support, and project deployments. Manages daily costs, staffing, equipment inventory, system compliance, safety, and security of organizational resources, including hardware, software, automation, and network infrastructure. Provides technical training and development to departmental resources and customers. Plans, monitors, and adjusts expenses to meet financial expectations and organizational metrics, and applies approved principles for evaluating and setting goals and measures to deliver results. Builds and maintains professional customer relationships through face-to-face engagement, collaboration, and consultative interactions. Uses technology to initiate, deploy, and track projects and support services 24x7.

Performs technical, analytical, or maintenance work. Knowledge is typically gained through a combination of formal education in a vocational or technical degree program and on-the-job training. Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within the area of expertise, following standard operating procedures and/or scientific methods, with a moderate degree of supervision.

Requirements

• Must be a U.S. Citizen or National of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.
• Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
• Ability to complete assigned work within own area of expertise while following standard operating procedures and/or scientific methods.
• Vocational or technical degree program and on-the-job training are typical sources of the required knowledge.

Nice To Haves

• A+ certification.
• Network+ certification.
• Communication and organizational skills.
• Previous experience managing a high volume of support tickets.

Responsibilities

• Execute and implement customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and vendor relationships.
• Lead, manage, and coordinate delivery of customer-focused IT services, support, and project deployments.
• Manage daily costs, staffing, equipment inventory, system compliance, safety, and security of hardware, software, automation, and network infrastructure.
• Provide technical training and development to departmental resources and customers.
• Plan, monitor, and adjust expenses to meet financial expectations and organizational metrics.
• Apply approved principles for evaluating and setting goals and measures to deliver results.
• Establish and maintain customer relationships through face-to-face engagement, collaboration, and consultative interactions.
• Use technology to initiate, deploy, and track projects and support services 24x7.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed