Technician, Field Service

Rise Broadband•Kaysville, UT

19d

About The Position

The Field Service Technician delivers installation, repair, and maintenance services for telecommunications products and services. The role involves working directly with customers to resolve technical issues and provide support, while collaborating with a team to keep towers in good working condition, compliant with safety standards, and operating efficiently. The technician works inside and outside customer premises, travels between work locations in a company truck, and may work scheduled or unscheduled days and beyond regular work hours in response to customer or operational demands. The position serves an assigned geographic area and requires working in field or office environments, including adverse weather and elevated locations.

Requirements

High school diploma or GED equivalent.
Valid state driver's license and an acceptable driving record under the Company's Motor Vehicle Policy.
Excellent customer service, time management, and problem-solving skills.
Working knowledge of PCs and Microsoft Office products.
Ability to read and interpret technical information, such as repair manuals and parts books.
Strong communication and interpersonal skills.
Self-motivated, with the ability to work independently with minimal supervision.
Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.
Flexibility to work scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
Willingness to travel and provide service within the assigned geographic area.
Ability to stand, walk, handle or feel objects, tools, or controls, and reach with hands and arms on a constant basis.
Ability to frequently climb ladders and towers and work in elevated positions up to 500 feet.
Ability to safely lift, carry, and maneuver heavy or awkward objects weighing 100 pounds or more on a constant basis.
Close, distance, and peripheral vision; depth perception; ability to adjust focus; and full-spectrum color vision.
Ability to work safely in a field or office environment and in adverse weather conditions.

Responsibilities

Install, disconnect, reconnect, add, change, and troubleshoot telephone and high-speed Internet services at customer locations.
Assess and diagnose technical issues related to Internet, video, and telephone services.
Work inside and outside customer premises, including climbing ladders and working on rooftops.
Drive a company truck between the office, home, warehouse, and work sites safely and courteously, following applicable laws and company policies.
Interact professionally and courteously with customers and explain installed products’ features and functionality.
Test and set up installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment.
Promote Rise Broadband services and generate new accounts, upgrades, and additional service offerings.
Follow company procedures, policies, and safety practices.
Maintain accurate records of work orders, service updates, and customer interactions.
Work scheduled and unscheduled days, and beyond regular work hours, as needed to meet customer or operational demands.
Perform other duties as assigned.