(USA) Technician, Facility Services, Low Voltage
About The Position
This position assists with the operation of multiple facilities by installing, configuring, maintaining, troubleshooting, repairing, and upgrading low-voltage systems. Systems may include security systems, fire alarms, CCTV, audio/video systems, and network cabling. The technician provides technical support and end-user training, responds to customer inquiries, and keeps accurate records and reports of installations, maintenance, repairs, and system performance. The role works with technicians, engineers, project managers, clients, and other business partners to complete projects and improve processes. Installations and repairs must comply with applicable regulations and safety guidelines. The position also includes domestic travel between facilities or worksites, sometimes requiring consecutive overnight stays; travel of seven days or more is generally not required except for management training or emergencies.
Requirements
- High school diploma or equivalent.
- Prior work experience reading blueprints, schematics, and wiring diagrams.
- Prior work experience using hand tools, power tools, and testing equipment.
- Prior work experience in a role requiring knowledge of local electrical codes and standards.
- Ability to perform the listed physical activities, including lifting and carrying up to 50 pounds without assistance, climbing ladders and stairs, and operating a motor vehicle and large power equipment.
- Ability to travel domestically to multiple facilities or worksites, including trips requiring consecutive overnight stays.
Nice To Haves
- Training or certification in low-voltage systems.
- BICSI Installer Certification.
- CompTIA networking certifications, such as Network+.
- Manufacturer-specific certifications, such as Honeywell, Axis, or Bosch systems.
- OSHA 10-hour or 30-hour safety certification or training.
- NICET Level 1 or 2 Fire Alarm Certification.
- Experience using intermediate-level word processing, spreadsheet, email, and presentation software, such as Word, Excel, Outlook, and PowerPoint.
Responsibilities
- Set up and configure low-voltage systems, including security, fire alarm, CCTV, audio/video, and network cabling systems.
- Run, terminate, and label cables according to project requirements and industry standards.
- Perform maintenance checks, troubleshoot and resolve system issues, and repair faults or damage.
- Provide technical support and train end users to operate and maintain low-voltage systems.
- Respond to customer inquiries and concerns professionally and efficiently.
- Ensure installations and repairs comply with local, state, and federal regulations and follow safety guidelines.
- Maintain detailed records and generate reports on installations, maintenance, repairs, system performance, and resolved issues.
- Evaluate existing systems and perform upgrades to improve performance or meet new standards.
- Collaborate with technicians, engineers, project managers, clients, and other business partners to complete projects and identify appropriate solutions.
- Lead and participate in teams by sharing resources and information, coordinating work, supporting quality and timelines, and helping others adapt to change.
- Develop, communicate, and implement processes and practices; monitor progress and results and identify improvement opportunities.
- Promote compliance with company policies, procedures, and ethics standards.
- Travel domestically between facilities or worksites and work or train at multiple facilities or distant locations.
- Demonstrate leadership expectations, including respect for individuals, integrity, customer service, and continuous improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
