Technician, Critical Site Operations
About The Position
The Technician, Critical Site Operations is the accountable onsite owner responsible for safe, compliant, and reliable operation of a data center or wireless site. The role has authority to prioritize, coordinate, and govern physical work across IT and facility operations, enforcing site access, safety, and change-management processes while maintaining real-time awareness of site conditions. The technician oversees vendors and visitors, validates work readiness, and ensures disciplined execution to reduce operational risk and maintain compliance. The role provides smart-hands support and controlled technical intervention on production infrastructure, including physical troubleshooting, break/fix actions, and restoration within approved procedures, training, and authorized work scope. It also includes onsite verification and escalation for infrastructure events. The position excludes engineering design, advanced configuration, and skilled mechanical or electrical work. Success is measured by site reliability, compliance adherence, and effective coordination of onsite activities. Travel is required.
Requirements
- Bachelor’s degree, or a combination of education and experience deemed equivalent.
- Degree or related study in Computer Science, Information Technology, Telecommunications, or a related field.
- 2–4 years of experience in data center operations or IT support roles focused on operational continuity and incident management.
- Required ability to coordinate daily data center operations.
- Required knowledge of access-control procedures and systems for data center facilities and resources.
- Required vendor engagement skills for effective service delivery.
- Required understanding of change-management processes, documentation, and quality checks.
- Strong verbal and written communication skills.
- Ability to identify issues and implement solutions quickly to maintain operational continuity.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 4–7 years of experience in vendor coordination and access control within a data center or similar environment.
- CompTIA A+ certification.
- Information Technology Infrastructure Library (ITIL) certification.
- OSHA 30-Hour General Industry certification.
Responsibilities
- Own and coordinate onsite physical operations, including break/fix incidents, changes, and maintenance activities.
- Prioritize, sequence, and govern onsite work execution.
- Enforce change-management, access-control, and operational-process compliance.
- Manage vendor access, coordination, work quality, and safety accountability.
- Maintain real-time situational awareness across IT and facility systems, including DCIM and BMS.
- Perform quality-assurance checks and validate work completion standards.
- Provide limited smart-hands support and physical troubleshooting.
- Document site activity, incidents, and operational conditions accurately.
- Perform additional duties as assigned.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to year-round money coaches.
- Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage, plus voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
