Critical Operations Technician

STACK Infrastructure•Plano, TX

About The Position

STACK Infrastructure is seeking a Critical Operations Technician (COT) to support a local data center campus and handle its day-to-day operations. The role requires maintaining mechanical, electrical, fire life safety, base building, and other data center systems, while carrying out programs related to safety, teamwork, availability, communication, and knowledge. Mechanical systems include chilled water systems and components, HVAC equipment such as rooftop units and CRAC/CRAH units, humidification and fan wall systems, air-cooled chillers, and central plant operations. Electrical systems include critical power distribution from utility and generator main switchgear through UPS systems to customer loads, as well as UPS, PDU, and RPP cabinets. Fire life safety duties include monitoring wet and pre-action sprinkler systems and associated detection devices. The technician operates, monitors, maintains, and responds to abnormal conditions in facility systems; supports preventive and predictive maintenance; identifies and documents maintenance issues; and works with site management to improve efficiency and prevent customer-impacting outages. The position also involves coordinating power installations and upgrades, using a CMMS to document maintenance and repairs, managing and labeling equipment and inventory, providing customer support, responding to incidents, completing facility and security tours, and writing or modifying maintenance procedures. Work hours may vary according to business needs, and duties may change over time.

Requirements

High school diploma or equivalent.
At least 1–3 years of experience in a data center or another related mission-critical operations role.
Experience with Microsoft Office applications and database housing software.
Ability to handle multiple tasks and work effectively in stressful situations.
General understanding of electrical and mechanical systems used in data centers, including UPS, transformers, PDUs, RPPs, chillers, CRAH, CRAC, STS, ATS, and pre-action systems.
Strong knowledge of NFPA 70E, NFPA 72, NFPA 25, compliance issues, and building codes related to fire life safety.
Familiarity and experience with data center trending and analysis, and ability to rapidly learn and use PC-based site monitoring systems.
Must be eligible to work in the United States.
Must pass a comprehensive background screening.
Must be willing to work outside normal business hours, including weekends, nights, holidays, and on-call support.
Must be comfortable working in a high-stress, fast-paced environment with shifting priorities.
Must be able to lift and/or move up to 25 pounds.
The position occasionally requires standing, walking, sitting, using hands to handle, reach, or feel objects, climbing stairs, balancing, stooping or kneeling, talking, seeing at close range, and hearing for extended periods.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Strong communication skills, including persuasive and clear communication that combines analytics with experience in decision-making.
Ability to manage multiple priorities and balance urgent requests with shifting timelines and deliverables.
Team-building abilities, including developing team members’ strengths and planning for team growth and success.
Curiosity and commitment to continual improvement, including reviewing and analyzing work for future learning.

Responsibilities

Implement and follow STACK’s safety culture across its data centers.
Operate, monitor, maintain, and respond to abnormal conditions in electrical, mechanical, building monitoring, and control systems.
Track and trend operational characteristics.
Provide management with feedback on the effectiveness of standards and processes.
Work with the operations team to complete preventive and predictive maintenance schedules.
Identify and document maintenance discrepancies and work with site management to resolve issues according to agreed priorities.
Analyze operating conditions, identify opportunities for optimization, and work with site management to implement efficiency improvements.
Manage systems to avoid unplanned, customer-impacting outages.
Coordinate and oversee power installations and upgrades.
Use a CMMS to manage and document data center system maintenance and repairs.
Use established policies and procedures to guide and perform work and solve problems.
Assist with asset and consumable inventory management.
Track and properly label equipment according to established procedures.
Provide day-to-day customer service and support.
Escalate and respond to incidents and write follow-up reports.
Complete regular facility and security tours, documenting and responding to identified issues.
Provide applied mechanical and integrated control expertise for the data center.
Write and modify procedures for preventive and corrective maintenance activities.
Maintain and repair mechanical systems, including chilled water, HVAC, humidification, fan wall systems, air-cooled chillers, and central plant equipment.
Maintain and repair electrical and critical power systems, including utility and generator switchgear, UPS systems, PDU and RPP cabinets, and distribution to customer loads.
Monitor wet and pre-action sprinkler systems and their associated detection devices.