Critical Operations Technician

STACK Infrastructure•Plano, TX

About The Position

STACK Infrastructure is seeking a Critical Operations Technician to support a local data center campus and handle day-to-day operations. The role maintains mechanical, electrical, fire life safety, base building, and other data center systems, and supports programs focused on safety, teamwork, availability, communication, and knowledge. The technician operates, monitors, maintains, and repairs facility systems, including chilled water and HVAC systems; critical power distribution, UPS, PDU, and RPP equipment; and wet and pre-action sprinkler systems and their detection devices. The role also supports preventive and predictive maintenance, operational efficiency, incident response, customer service, inventory management, and technical procedure writing. Work hours may vary based on business needs, and duties may change over time.

Requirements

High school diploma or equivalent.
At least 1–3 years of experience in a data center or other related mission-critical operations role.
Experience with Microsoft Office applications and database-housing software.
Ability to handle multiple tasks and work effectively in stressful situations.
General understanding of electrical and mechanical systems used in data centers, including UPS, transformers, PDU, RPP, chillers, CRAH, CRAC, STS, ATS, and pre-action systems.
Strong knowledge of NFPA 70E, NFPA 72, NFPA 25, compliance issues, and building codes relating to fire life safety.
Familiarity and experience with data center trending and analysis, and ability to rapidly learn and use PC-based site monitoring systems.
Ability and willingness to work outside normal business hours, including weekends, nights, holidays, and on-call support.
Comfort working in a high-stress, fast-paced environment with shifting priorities.
Must be eligible to work in the United States and pass a comprehensive background screening.
Occasionally required to stand, walk, sit, handle, reach for or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods.
Must be able to lift and/or move up to 25 pounds.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Strong communication skills, including persuasive and clear communication that combines analytics with experience in decision-making.
Ability to manage multiple priorities, balance urgent requests, and adapt to shifting timelines and deliverables.
Team-building skills, including developing team members’ strengths and planning for team growth.
Curiosity and commitment to continual improvement and learning from past work.

Responsibilities

Follow STACK’s standardized safety culture across its data centers.
Operate, monitor, maintain, and respond to abnormal conditions in electrical, mechanical, building monitoring, and control systems.
Track and trend operational characteristics, and provide management feedback on standards and processes.
Work with the operations team to complete preventive and predictive maintenance schedules.
Identify and document maintenance discrepancies and work with site management to resolve issues according to agreed priorities.
Analyze operating conditions, identify opportunities for optimization, and work with site management to implement efficiency improvements.
Manage systems to avoid unplanned, customer-impacting outages.
Coordinate and oversee power installations and upgrades.
Use a CMMS to manage and document maintenance and repairs of data center systems.
Use established policies and procedures to guide work and solve problems.
Assist with asset and consumable inventory management, including tracking and labeling equipment according to procedures.
Provide day-to-day customer service and support.
Escalate and respond to incidents and write follow-up reports.
Complete regular facility and security tours, documenting and responding to identified issues.
Provide applied mechanical and integrated-control expertise for the data center.
Write and modify procedures for preventive and corrective maintenance activities.