Technician C - FT-1041

GREASE MONKEY INTERNATIONAL•Cumming, GA

11d•Onsite

About The Position

Technician C performs most assigned mechanical tasks, including brake and rotor service, fluid exchanges, oil changes, transmission and differential work, cooling-system maintenance, tire repair and replacement, and additional services such as replacing wiper blades and air filters. The technician communicates with customers and educates them about necessary preventive vehicle maintenance. Additional duties may include courtesy services and tire services. Compensation is hourly pay plus a commission percentage that is standard across the company. The role performs repair-order work efficiently and accurately under supervisory direction and factory standards; diagnoses vehicle problems; inspects vehicles for additional safety or service needs; documents work performed and recommended; and road-tests vehicles as needed. The technician keeps customer vehicles and shop areas clean, reports vehicle damage and safety issues promptly, and maintains store-owned tools and manuals. The position requires compliance with applicable regulations and company procedures, safe operation of tools and equipment, and participation in company-sponsored training.

Requirements

At least two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine tickets, notes, and other correspondence.
Ability to present information effectively and respond to customer questions.
Valid driver’s license.
State Emission Certification, if applicable in the state.
State Vehicle Inspector Certification, if applicable in the state.
Tools sufficient to perform the majority of services the technician is qualified to perform, including a toolbox kept on site.
Sign a contract with the uniform policy and procedure plan.
Ability to work in cramped locations, such as underneath a jacked-up automobile or in a lower bay.
Upper-body strength and stamina to use hand tools such as hammers and wrenches and secure fasteners properly.
Fine motor skills to work with small fasteners such as nuts, bolts, and washers.
Ability to read diagrams, manuals, and emails, and work with color-coded wiring.
Ability to work in fluctuating and sometimes extreme weather temperatures.

Responsibilities

Perform assigned mechanical services, including brakes, rotors, fluid exchanges, oil changes, transmission and differential work, cooling-system maintenance, tire repair and replacement, and other services.
Communicate with customers and educate them about preventive vehicle maintenance.
Perform repair-order work efficiently and accurately in accordance with supervisory direction and factory standards.
Diagnose vehicle problems based on customer complaints and inspections.
Examine assigned vehicles for additional safety or service work that may be required or recommended.
Partner with the Center Manager when additional work is needed, listed work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended.
Road-test vehicles as needed.
Keep customers’ vehicles clean and immediately notify the manager of damage affecting a vehicle’s appearance or condition.
Keep shop areas neat, clean, and organized.
Maintain and account for store-owned tools and manuals, returning them to the proper place and condition.
Comply with applicable federal, state, and local regulations, company SOPs, guidelines, and rules, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Operate tools and equipment safely and report safety issues immediately to management.
Participate in organization-sponsored training programs.
Perform other tasks as assigned.