Technician 2 (Onsite - Seattle, WA)

Nordstrom•Seattle, WA

4d•Onsite

About The Position

Nordstrom is seeking an experienced IT Technician 2 to provide support to corporate users. The role combines technical expertise with professionalism and communication skills in a fast-paced retail environment. It is onsite at Nordstrom's headquarters in Seattle, Washington, five days per week. The technician provides personalized support through walk-up, deskside, and remote sessions; configures and deploys macOS and Windows devices; provides tier 1 conference room support; documents requests and resolutions in ServiceNow; and serves as an escalation point for junior team members. The position emphasizes customer service, proactive issue resolution, collaboration, confidentiality, and continued professional development.

Requirements

At least 2 years of IT support experience.
High-level knowledge of macOS, Windows 11, Microsoft Office Suite, and mobile operating systems, including iOS and Android.
Experience with enterprise-level IT systems, including Active Directory, VPN, and remote desktop solutions.
Knowledge of Microsoft 365, collaboration tools such as Teams and Slack, and cloud services.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), or relevant experience in those areas.
Experience supporting O365 and calendar access.
Strong troubleshooting abilities for hardware, software, and connectivity issues.
Exceptional communication skills, including the ability to translate technical concepts for non-technical users.
High level of professionalism, discretion, and confidentiality.
Ability to remain calm and solution-focused under pressure.
Willingness to work onsite at Nordstrom's Seattle headquarters five days per week.

Responsibilities

Provide personalized IT support to Nordstrom corporate users through walk-up, deskside, and remote sessions.
Configure and deploy macOS and Windows devices.
Provide tier 1 conference room support.
Document support requests and resolutions in ServiceNow.
Serve as an escalation point for junior team members.
Provide consistent, high-quality customer service and IT support to support the productivity and efficiency of corporate users.
Proactively identify and resolve potential IT issues.
Promote a positive and collaborative work environment within the IT team and across the organization.
Seek opportunities for professional development and stay current with industry trends and best practices.
Demonstrate Nordstrom's values of customer service, respect, teamwork, and integrity.