Rédacteur technique | Technical Writer

Estruxture Data Centers•Montreal, QC

28d•Hybrid

About The Position

Reporting to the Manager - Governance & Operational Excellence, the Technical Writer will play a key role in standardizing organizational knowledge, translating complex technical processes into clear, actionable SOPs, and ensuring consistent communication across all levels of the business — from deep-dive API guides to executive-level performance reporting.

Requirements

3+ years experience in full-cycle project engineering, from initial component design and technical troubleshooting to the industrial implementation of advanced technological solutions.
Bachelor’s degree in Technical Writing, Communications, Information Technology, a related field with a minimum of 3 years of pertinent experience.
Demonstrated experience producing and maintaining diverse forms of technical and operational process documentation.
Strong communication skills (written and verbal).
Strong planning, organizational, time management skills.
Highly organized, detail-oriented, and process-driven.
Work independently and efficiently in a fast-paced environment while managing multiple documentation efforts in parallel.
Ability to extract complex technical details from SMEs and reformat them into simplified, logical sequences for diverse audiences
Mastery of structured writing techniques (e.g., DITA or Information Mapping) to create high-reliability Standard Operating Procedures.
Expertise in Version Control Systems (VCS) and document lifecycle management to track revisions and approvals.
Skill in using tools like Power BI, Tableau, or advanced Excel to structure data-driven reports for the PMO.
A foundational understanding of critical infrastructure (Power, Cooling, Controls) to accurately document engineering workflows.
Ability to use Visio, Lucidchart, or Creative Cloud to create process flowmaps and technical illustrations.

Nice To Haves

Experience in data centers is an asset.
Experience working with operational systems such as EQMS, ERP, CMMS platforms, or documenting data center operations, compliance-driven environments, and documentation best practices is considered an asset.
Experience supporting operational processes such as change management, incident management, and other business or workflow procedures is considered an asset.

Responsibilities

Write, design, and update a wide range of technical documentation, including process maps, Standard Operating Procedures (SOPs), technical specifications, API documentation, installation guides, user manuals, and detailed project reports.
Work closely with subject matter experts (SMEs) across various departments (e.g., IT, Engineering, Operations) to capture complex technical information and translate it into clear, concise, and structured documentation.
Edit, proofread, and standardize documents created by other team members for clarity, grammar, consistency, and adherence to established organizational style guides.
Tailor content and presentation style based on the target audience (e.g., highly technical engineers vs. non-technical executives).
Translate technical documentation between English and French to support regional operations and compliance requirements.
Assist the PMO and project managers by structuring and writing clear, data-driven reports for executive-level consumption, summarizing project status, risks, and performance.
Establish and maintain a standardized documentation repository and knowledge management system (e.g., SharePoint, Confluence), ensuring proper version control and accessibility.
Help develop and maintain the organizational style guide, voice, and terminology to ensure all external and internal communications are consistent.
Stay current with industry best practices in technical writing, content design, and documentation governance, and apply them where appropriate.
Continuously refine documentation practices and apply new techniques to improve the clarity, usability, and efficiency of process content.