Technical Writer / Systems Engineer

Arcfield•City of Rome, NY

3d•Onsite

About The Position

Arcfield is seeking a Technical Writer with a strong Systems/Software Engineering background to support documentation efforts for products developed under a U.S. government system lifecycle engineering contract. The position is located in Rome, NY. U.S. citizenship and the ability to obtain a U.S. government Secret security clearance are mandatory. The role involves creating and maintaining product documentation, working closely with engineering teams, and gaining hands-on familiarity with systems and applications to ensure documentation is accurate and useful.

Requirements

U.S. citizenship is mandatory.
BS with 2–4 years of experience, MS with 0–2 years of experience, or equivalent skills gained through on-the-job experience.
BS or MS in computer science, information science, software engineering, communications, or a related field.
Proven ability to communicate effectively in written and verbal form.
Experience supporting technical documentation efforts in a software or systems engineering environment.
Strong experience with Microsoft Word.
Experience with PowerPoint, Visio, and Excel.
Strong understanding of processes associated with software product development, fielding, and customer support.
Experience supporting formal document reviews, configuration management, or quality-assurance processes.
Exceptional organizational skills.
Ability to obtain and maintain a Secret security clearance.

Nice To Haves

Experience with markup-based typesetting systems such as LaTeX or Typst.

Responsibilities

Produce or update product documentation, including user manuals, administrator manuals, installation guides, design documentation, release notes, API documentation, training materials, and trip reports.
Support the generation of system graphics for documentation.
Update existing product documentation to reflect new product capabilities.
Convert engineering documentation into clear, accurate, user-friendly documentation.
Ensure compliance with documentation formatting and content standards.
Attend Agile ceremonies to maintain technical awareness of product capabilities.
Engage with engineering teams and staff to obtain and verify technical product details.
Interact with systems and applications to obtain direct technical experience.
Execute documented instructions and procedures to ensure accuracy and completeness.
Periodically attend customer training classes to obtain feedback on training documentation and customer focus areas.