Technical Writer - End User Documentation

Veritas Automata

1d • Remote

About The Position

The Technical Writer - End User Documentation develops and manages product training and knowledge content for a complex clinical trial technology platform. The role requires understanding how platform functionality fits into end-user workflows and the broader content ecosystem. The writer works closely with product owners, Customer Engagement, and technical team members to ensure training and knowledge materials are accurate, well-structured, and developed to a high standard.

The role creates and maintains knowledge base articles, job aids, user guides, training resources, presentations, manuals, curriculum materials, and competency assessments. These training assets are delivered as completed materials; the role does not deliver live instructor-led training. The position does not interact directly with external customers. Over time, the writer may grow into e-learning development, video tutorials, and other learning formats. The role is described as remote.

Requirements

• At least 5 years of technical writing or documentation experience for software or SaaS platforms, including long-form technical documentation.
• Proven ability to translate highly technical information into clear, user-friendly content.
• Experience with a knowledge base or content management platform such as Zendesk, Confluence, or SharePoint.
• Technical aptitude and ability to learn complex software quickly.
• Strong attention to detail, accuracy, and critical thinking.
• Ability to understand context rather than only transcribe requirements.
• Collaborative approach, comfort asking subject matter experts questions, and receptiveness to review and feedback.
• Ability to work independently as a disciplined self-starter in a remote environment.
• Excellent organizational and time-management skills, with the ability to meet release deadlines.

Nice To Haves

• Bachelor’s degree in a clinical, science, health-related, or technical communication field.
• Experience in clinical research, life sciences, healthcare, or the IT industry.
• Experience with e-learning authoring or video tutorial tools.
• Experience working with agile development teams and release cycles.

Responsibilities

• Develop and maintain knowledge base articles, job aids, user guides, and training resources alongside each of the four annual software releases.
• Use release overviews and release notes as the source of truth to ensure content is complete and accurate at release time.
• Write clear, precise technical documentation that translates complex functionality into language users can understand.
• Determine where new content belongs within the knowledge base and how functionality connects across the platform, user roles, and processes.
• Create completed training assets, including presentations, manuals, curriculum materials, and competency assessments.
• Work with product owners, who serve as subject matter experts, to confirm accuracy.
• Incorporate review feedback from product owners and the Manager, Technology Training.
• Work with the Customer Success team to build an understanding of the clinical research context and the platform.
• Keep team templates and existing materials current in collaboration with the Technology Training team.
• Support monitoring of knowledge base effectiveness.
• Over time, develop e-learning materials, video tutorials, and other learning formats.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed